The effect of gender on trust perception and performance in computer-mediated virtual environments

Proceedings of the ASIST Annual Meeting

Volumn 44, Issue , 2007, Pages

  Sun, Xiaoning ^a   Wiedenbeck, Susan ^a   Chintakovid, Thippaya ^a   Zhang, Qiping ^b  

^a DREXEL UNIVERSITY   (United States)

^b LONG ISLAND UNIVERSITY   (United States)

Author keywords

Computer mediated communication; Gender; Instant messaging; Trust; Video; Virtual collaboration

Indexed keywords

EID: 47349105547     PISSN: 15508390     EISSN: None     Source Type: Journal    
DOI: 10.1002/meet.1450440211     Document Type: Conference Paper

References (27)

1. Barbieri, M. S., & Light, P.H. (1992) Interaction, gender, and performance on a computer-based problem solving task. Learning and Instruction 2, 199-213.
2. Bos, N., Olson, J., Gergle, D., Olson, G., & Wight, Z. (2002) Effects of four computer-mediated communications channels on trust development. In Proc .of CHI2002, ACM Press, 135-140.
3. Bradner, E., & Mark, G. (2004) Why distance matters: effects on cooperation, persuasion, & deception. Proc. of CSCW '02, ACM Press, 226-235.
4. Eagly, A. (1987) Sex Differences in Social Behavior: A Social-Role Interpretation. Erlbaum. Hillsdale, NJ,
5. Frances, S. (1979) Sex differences in nonverbal behavior. Sex Roles 5(4), 519-533.
6. Gneezy, U., & Rustichini, A. (2002) Gender and competition at a young age. Realism in Experimental Economics 94(2), 377-381.
7. Gorriz, CM., & Medina, C. (2000) Engaging girls with computers through software games. CACM 43(1), 42-49.
8. Handy, C. (1995) Trust and the virtual organization. Harvard Business Review 7(3), 40-50.
9. Herring, S. (2000) Gender differences in CMC: findings and implications. Computer Professionals for Social Responsibility Journal 18(1)
10. Kahn, A., Hottes, J., & Davis, W.L. (1971) Cooperation and optimal responding in the prisoner's dilemma game: effects of sex and physical attractiveness. Journal of Personality and Social Psychology 17, 267-279.
11. Matheson, K. (1991) Social cues in computer-mediated negotiations: Gender makes a difference. Computers in Human Behavior 7(3), 137-145.
12. Mayer, R.C., Davis, J.H., & Schoorman, F.D. (1995) An integrative model of organizational trust. Academy of Management Review 20, 3709-734.
13. McAllister, D.J. (1995) Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal 38 (1), 24-59.
14. McGrath, J. E. (1984) Groups: Interaction and Performance. Prentice Hall. Englewood Cliffs, NJ
15. Nardi, B., Whittaker, S., & Bradner, E. (2000) Interaction and outeraction: instant messaging in action. In Proc. of CSCW2000, ACM Press, 79-88.
16. O'Donnell, E., & Johnson, E. N. (2001) The effects of auditor gender and task Complexity on Information Processing Efficiency. International Journal of Auditing, 5, 91-105.
17. Ortmann, A., & Tichy., LK. (1999) Understanding gender effects in the laboratory: evidence from prisoner's dilemma games. Journal of Economic Behavior and Organization 39, 327-339
18. Rogelberg, S. G., & Rumery, S.M. (1996) Gender diversity, team decision quality, time on task, and interpersonal cohesion. Small Group Research 27,1 79-90.
19. Setlock, L D., Fussell, S. R., & Neuwirth, C. (2004) Taking it out of context: Collaborating within and across cultures in face-to-face settings and via instant messaging. In Proc. CSCW'04, ACM Press, 604-613.
20. Short, J., Williams, E., & Christie, B. (1976) The Social Psychology of Telecommunications. Wiley. London
21. Spears, R., & Lea, M. (1994) Panacea or panopticon? The hidden power in computer-mediated communication. Communication Research 21, 427-459
22. Stockard, J., Kraft, A.V., & Dodge, P. (1988) Gender roles and behavior in social dilemmas: Are there sex differences in cooperation and in its justification? Social Psychology Quarterly 51, 154-163
23. Tolbert, P.S., Andrews, A.O. & Simons, T. (1995) The effects of group proportions on group dynamics. In S.E. Jackson and M.N. Ruderman (Eds). Diversity in Work Teams: Research Paradigms fora Changing Workplace. Washington, DC, American Psychological Association, 131-159.
24. Turner, J.C., Hogg, M.A., Oakes, P.J., Reicher, S.D., & Wetherell, M.S. (1987) Rediscovering the social group: a self-categorization theory. Blackwell Oxford.
25. Wong, Y. K., Shi, Y., & Wilson, D. (2004) Experience, gender composition, social presence, decision process satisfaction and group performance. In Proc. of the Winter International Symposium on Information and Communication Technologies, ACM Press, 1-10.
26. Wood, W. (1987) Meta-analytic review of sex differences in group performance. Psychological Bulletin 102, 53-71.
27. Zhang, Q.P., Olson, G.M., & Olson, J.S. (2004) Does video matter more for long distance collaborators? Proc. XXVIII International Congress of Psychology (CD-ROM).