ICT portfolio: Mapping business and ICT services

IFIP International Federation for Information Processing

Volumn 280, Issue , 2008, Pages 299-307

  Pignatelli, Giovanni ^a   Motta, Gianmario ^a   Germani, Giovanni Umberto ^b  

^a UNIVERSITY OF PAVIA   (Italy)

^b Business Integration Partners   (Italy)

Author keywords

[No Author keywords available]

Indexed keywords

GOVERNMENT DATA PROCESSING; KNOWLEDGE BASED SYSTEMS;

BUSINESS INTEGRATION; DESIGN METHODOLOGY; ICT SERVICES; KNOWLEDGE BASE; KNOWLEDGE STRUCTURES; PROCESS PERFORMANCE; PROCESS STRUCTURES;

INFORMATION TECHNOLOGY;

EID: 47249094192     PISSN: 15715736     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-0-387-09712-1_31     Document Type: Conference Paper

References (6)

1. Maglio P, Spohrer J (2005) Emergence of Service Science: Services Sciences, Management, Engineering as the Next Frontier in Innovation. Presentation at IBM Almaden Research Center.
2. Maglio P et al (2006) Service Systems, Service Scientists, SSME, and Innovation. Service Science. doi: 10.1145/1139922.1139955
3. Malone T W et al (1999) Tools for Inventing Organizations: Toward a Handbook of Organizational Processes. Management Science 45:425-443
4. TeleManagement Forum (2005) Shared Information/Data (SID) Model. Concepts, Principles, and Domains. NGOSS Release 6.0, GB922
5. TeleManagement Forum (2005) Enhanced Telecom Operation Model (eTOM) The Business Process Framework for the Information and Communication Service Industry. NGOSS Release 6.0, GB921
6. Motta G, Pignatelli G (2008) Strategic Modelling of Enterprise Information Requirements. Paper accepted to ICEIS 2008