E-service adaptation using fuzzy cognitive maps

IEEE Intelligent Systems

Volumn , Issue , 2006, Pages 227-230

  Kardaras, Dimitris ^a   Karakostas, Bill ^b  

^a ATHENS UNIVERSITY OF ECONOMICS AND BUSINESS   (Greece)

^b CITY UNIVERSITY   (United Kingdom)

Author keywords

E services; Fuzzy cognitive maps; Service quality; Web service QoS; Web services

Indexed keywords

CONFORMAL MAPPING; CUSTOMER SATISFACTION; FUZZY LOGIC; INFORMATION SERVICES; INTELLIGENT CONTROL; INTELLIGENT SYSTEMS; MAPS; SALES; WEB SERVICES; WORLD WIDE WEB;

(OTDR) TECHNOLOGY; CUSTOMISATION; E SERVICE QUALITY; E SERVICES; ELECTRONIC CHANNEL (E CHANNEL); FUZZY COGNITIVE MAP (FCM); FUZZY LINGUISTIC; INDIVIDUAL CUSTOMERS; INTERNATIONAL (CO); QUALITY ASPECTS; QUALITY EXPECTATIONS; QUALITY OF SERVICE (QOS);

QUALITY OF SERVICE;

EID: 46249085688     PISSN: 15411672     EISSN: None     Source Type: Journal    
DOI: 10.1109/IS.2006.348422     Document Type: Conference Paper

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