The relationship between operational efficiency and customer service: A global study of thirty-eight large international airlines

Transportation Journal

Volumn 43, Issue 3, 2004, Pages 48-58

  Scheraga, Carl A ^a  

^a FAIRFIELD UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

AIRLINE INDUSTRY; EFFICIENCY MEASUREMENT; GLOBAL PERSPECTIVE;

EID: 4544347398     PISSN: 00411612     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

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