Persistence matters: Making the most of chat in tightly-coupled work

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2004, Pages 431-438

  Gergle, Darren ^a   Millen, David R ^b   Kraut, Robert E ^a   Fussell, Susan R ^a  

^a Carnegie Mellon University   (United States)

^b IBM T J WATSON RESEARCH CENTER   (United States)

Author keywords

Communication; Computer mediated communication; Empirical studies; Language; Persistence; Shared visual space; Text chat

Indexed keywords

COMPUTER-MEDIATED COMMUNICATIONS; PERSISTENCE; SHARED VISUAL SPACE; TEXT CHAT;

COMMUNICATION SYSTEMS; COMPUTER PROGRAMMING; COMPUTER SUPPORTED COOPERATIVE WORK; LINGUISTICS; NETWORK PROTOCOLS; PROBLEM SOLVING; SYSTEMS ANALYSIS; TELECOMMUNICATION TRAFFIC; USER INTERFACES; VISUAL COMMUNICATION;

ONLINE CONFERENCING;

EID: 4544336118     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (22)

1. Brennan, S.E., & Lockridge, C. B. (in preparation). Effects of visual co-presence on referring in conversation.
2. Cherny, Lynn (1999). Conversation and Community: Chat in a virtual world. Stanford, CA: CSLI Publications.
3. Clark, H.H. (1996). Using Language. Cambridge Univ. Press.
4. Clark, H.H., & Brennan, S.E. (1991). Grounding in communication. In L.B. Resnick, R.M. Levine, & S.D. Teasley (Eds.). Perspectives on socially shared cognition, 127-149. Washington, DC: APA.
5. Clark, H.H., & Schaefer, E.F. (1989). Contributing to discourse, Cognitive Science 13, 259-294.
6. Clark, H.H., & Marshall, C.R. (1978). Reference diaries. In D.L. Waltz (Eds.) Theoretical Issues in Natural Language Processing - 2, 57-63. NY: ACM Press.
7. th Hawai'i International Conference on Systems Sciences, (4). IEEE Computer Society Press.
8. Daly-Jones, O., Monk, A. & Watts, L. (1998). Some advantages of video conferencing over high-quality audio conferencing: fluency and awareness of attentional focus. International Journal of Human-Computer Studies, 49, 21-58.
9. Erickson, T., Smith, D.N., Kellogg, W.A., Laff, M., Richards, J.T., & Bradner, E. (1999). Socially translucent systems: Social proxies, persistent conversation, and the design of "babble". In Proceedings of the ACM Conference on Human Factors in Computing Systems (pp.72-76). NY: ACM Press.
10. Fussell, S.R., Kraut, R.E., & Siegel, J. (2000). Coordination of communication: Effects of shared visual context on collaborative work. Proceedings of CSCW 2000, 21-30. NY: ACM Press.
11. Gutwin, C., & Greenberg, S. (2002). A descriptive framework of workspace awareness for real-time groupware. Computer Supported Cooperative Work, Kluwer Academic Press.
12. Hancock, J.T., & Dunham, P.J. (2001). Language use in computer-mediated communication: The role of coordination devices. Discourse Processes, 31(1), 91-110.
13. Handel, M., & Herbsleb, J.D. (2002). What is chat doing in the workplace? In Proceedings of CSCW 2002, 1-10. NY: ACM Press.
14. Herring, S. (1999). Interactional coherence in CMC. In Proceedings of the 32nd Hawai'i International Conference on System Sciences. IEEE Computer Society Press.
15. iChat AV. Apple Computer, Inc. Website (Sept., 25, 2003): 〈http://www.apple.com/ichat/〉
16. Isaacs, E., Walendowski, A., Whittaker, S., Schiano, D. J., & Kamm, C. (2002). The character, functions, and styles of instant messaging in the workplace. Proceedings of CSCW 2002, 11-20. NY: ACM Press.
17. Kraut, R.E., Gergle, D., & Fussell, S.R. (2002). The use of visual information in shared visual spaces: Informing the development of virtual co-presence. In Proceedings of CSCW 2002, 31-40. NY: ACM Press.
18. McCarthy, J., & Monk, A. (1994). Measuring the quality of computer-mediated communication. Behavior & Information Technology, 13(5), 311-319.
19. Nardi, B. A., Whittaker, S., & Bradner, E. (2000). Interaction and outeraction: Instant messaging in action. Proceedings of CSCW 2000 (pp. 79-88). NY: ACM Press.
20. Olson, G.M., Atkins, D.E., Clauer, R., Finholt, T.A., Jahanian, F., Killeen, T.L., Prakash, A., & Weymouth, T. (1998). The upper atmospheric research collaboratory. Interactions, May+June, pp.48-55.
21. Rafaeli, S. (1988). Interactivity: From new media to communication. In R. Pawkins, J. Wiemann, and S. Pingree, Eds., Advancing communications science: Merging mass and interpersonal processes, (16), 110-133. Sage Annual Reviews of Communication Research. Beverly Hills, CA: Sage.
22. Viegas, F., & Donath, J. (1999). Chat circles. In Proceedings of the ACM Conference on Human Factors in Computing Systems (pp. 9-16). NY: ACM Press.