Web services and multi-channel integration: A proposed framework

Proceedings - IEEE International Conference on Web Services

Volumn , Issue , 2004, Pages 70-77

  Ganesh, Jai ^a   Padmabhuni, Srinivas ^a   Moitra, Deependra ^a  

^a INFOSYS TECHNOLOGIES LTD   (India)

Author keywords

Multi Channel Integration; Retailing; Service Oriented Architecture; Web Services

Indexed keywords

MULTI-CHANNEL INTEGRATION; RETAILING; SERVICE ORIENTED ARCHITECTURE; WEB SERVICES; MULTI CHANNEL INTEGRATION;

COMPETITION; CUSTOMER SATISFACTION; INFORMATION TECHNOLOGY; INVESTMENTS; SALES; STRATEGIC PLANNING; COMMUNICATION CHANNELS (INFORMATION THEORY); COMPUTER ARCHITECTURE; ELECTRONIC COMMERCE; INTEGRATION; ONLINE SYSTEMS;

INFORMATION SCIENCE; WORLD WIDE WEB;

EID: 4544309644     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (9)

1. Census Bureau of the US Department of Commerce, 2003.
2. Shop.org, Forrester Research (2002), "The State of Retailing Online 6.0".
3. Gallo, R., McAlister, J. (2003), The Top 50 Retailers, Technical Report, August 2003 http://www.retailforward.com
4. R. Gulati, and J. Garino, "Get the Right Mix of Bricks and Clicks", Harvard Business Review, May-June 2000, pp. 107-113.
5. K. Zhu, and K. Kraemer, "Electronic Commerce Metrics: Assessing the value of ecommerce to Firm Performance with Data from the manufacturing sector", Information Systems Research, Vol. 13, No. 3, September 2002, pp. 275-295.
6. C. Steinfield, "Understanding Click and Mortar E-Commerce Approaches: A Conceptual Framework and Research Agenda", Journal of Interactive Advertising, Vol. 2, No. 2, Spring 2002.
7. G.L. Lohse, and P. Spiller, P. "Electronic Shopping," Communications of the ACM, Vol. 41, No. 7, 1998, pp. 81-87.
8. The Home Depot's latest project,: XML, Web services: Available http://www.nwfusion.com/news/2002/129295_01-21-2002.html
9. Nordstrom chooses IONA for multi-channel integration of the Nordstrom Gift Card Program, http://www.iona.com/pressroom/2001/20011217.htm