Call analysis with classification using speech and non-speech features

INTERSPEECH 2006 and 9th International Conference on Spoken Language Processing, INTERSPEECH 2006 - ICSLP

Volumn 4, Issue , 2006, Pages 1902-1905

  Ju, Yun Cheng ^a   Wang, Ye Yi ^a   Acero, Alex ^a  

^a MICROSOFT   (United States)

Author keywords

Answering machine detection; ASR; Call analysis; N gram filler; Utterance classification

Indexed keywords

CHARACTER RECOGNITION; CLASSIFICATION (OF INFORMATION); COMPUTATIONAL LINGUISTICS; FILLERS; SPEECH; TEXT PROCESSING;

ANALYSIS TECHNIQUES; ANSWERING MACHINES; AUTOMATIC SPEECH RECOGNITION; CALL ANALYSIS; CLASSIFICATION ERROR RATE; EXPERIMENTAL EVALUATION; N-GRAMS; UTTERANCE CLASSIFICATION;

SPEECH RECOGNITION;

EID: 44949116213     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (8)

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2. S. C. Leech, "Fast Voice Energy Detection Algorithm for the Merlin II Auto-Dialer Call Classifier Release 2 (ADCC-M R2)," MT XG1 W60000, 1990.
3. Dong Yu, Yun Cheng Ju, Ye-Yi Wang, and Alex Acero, "N_Gram Based Filler Model for Robust Grammar Authoring," Proc. ICASSP, 2006.
4. Sharmistha Sarkar Das, Norman Chan, Danny Wages, and John H. L. Hansen. "Application of Automatic Speech Recognition in Call Classification," Proc. ICASSP, 2002.
5. G. Riccardi, R. Pieraccini, and E. Bocchieri, "Stochastic Automata for Language Modeling," Computer Speech and Language, Vol. 10, pp. 265-293, 1996.
6. H.-K. J. Kuo et al., "Discriminative Training for Call Classification and Routing", Proc. ICSLP, 2002
7. B. Carpenter and J. Chu-Carroll, "Natural Language Call Routing: A Robust, Self-organizing Approach," Proc. ICSLP 1998.
8. A. L. Berger, S. A. Della Pietra, and V. J. Della Pietra, "A Maximum Entropy Approach to Natural Language Processing," Computational Linguistics, Vol 22, 1996.