The use of information in decision making: An experimental investigation of the impact of computer-based decision aids

MIS Quarterly: Management Information Systems

Volumn 16, Issue 3, 1992, Pages 373-393

  Todd, Peter ^a   Benbasat, Izak ^b  

^a QUEEN S UNIVERSITY   (Canada)

^b UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

Cognitive cost benefit theory; Decision support systems; Information processing

Indexed keywords

EID: 44349157806     PISSN: 02767783     EISSN: None     Source Type: Journal    
DOI: 10.2307/249534     Document Type: Article

References (47)

1. Beach, L.R. and Mitchell, T.R. "A Contingency Model for the Selection of Decision Strategies," Academy of Management Review (3:3), July 1978, pp. 439-449.
2. Benbasat, I. and Nault, B. "An Evaluation of Empirical Research in Managerial Support Systems," Decision Support Systems (6:2), July 1990, pp 203-226.
3. Bettman, J.R. and Kakkar, P. "Effects of Information Presentation Format on Consumer Information Acquisition," in Advances in Consumer Research (3), B. Anderson (ed.), Association for Consumer Research, Urbana, IL, 1977, pp. 316-320.
4. Bettman, J.R., Johnson, E.J., and Payne, J.W. "Cognitive Effort and Decision Making Strategies: A Componential Analysis of Choice," unpublished paper, Duke University, Durham, NC, June 1986.
5. Bettman, J.R., Johnson, E.J., and Payne, J.W. "A Componential Analysis of Cognitive Effort in Choice," Organizational Behavior and Human Decision Processes (45:1), February 1990, pp. 111-139.
6. Biggs, S.F., Bedard, J., Gaber, B.G., and Linsmeier, T.J. "The Effects of Task Size and Similarity on the Decision Behavior of Bank Loan Officers," Management Science (31:8), August 1985, pp. 970-987.
7. Celsi, R.L. and Olson, J.C. "The Role of Involvement in Attention and Comprehension Processes," Journal of Consumer Research (5:2), September 1988, pp. 210-224.
8. Christensen-Szalanski, J.J.J. "Problem Solving Strategies: A Selection Mechanism, Some Implications and Some Data," Organizational Behavior and Human Performance (22:2), October 1978, pp. 307-323.
9. Coren, S. and Ward, L.J. Sensation and Perception, Harcourt, Brace, Jovanovich, San Diego, CA, 1989.
10. Creyer, E.H., Bettman, J.R., and Payne, J.W. "The Impact of Accuracy and Effort Feedback and Goals on Adaptive Decision Behavior," Journal of Behavioral Decision Making (3:1), January-March 1990, pp. 1-16.
11. Dickmeyer, N. "Measuring the Effects of a University Planning Decision Aid," Management Science (29:6), June 1983, pp. 673-685.
12. Einhorn, H. and Hogarth, R. "Confidence in Judgment: Persistence of the Illusion of Validity," Psychological Review (85:3), July 1978, pp. 395-416.
13. Einhorn, H. and Hogarth, R. "Behavioral Decision Theory: Processes of Judgment and Choice," Annual Review of Psychology (32), 1981, pp. 53-88.
14. Goslar, M.D., Green, G.I., and Hughes, T.H. "Decision Support Systems: An Empirical Assessment of Decision Making," Decision Sciences (17:1), Winter 1986, pp. 79-91.
15. Houston, M.J. and Rothschild, M.L. "Conceptual and Methodological Perspectives in Involvement," in Research Frontiers in Marketing: Dialogues and Directions, S. Jain (ed.), American Marketing Association, Chicago, IL, 1979, pp. 53-73.
16. Jacoby, J. "Perspectives on Information Overload," Journal of Consumer Research (10:4), March 1984, pp. 432-435.
17. Jarvenpaa, S. "The Effect of Task and Graphical Format Congruence on Information Processing Strategies and Decision Making Performance," Management Science (35:3), March 1989, pp. 285-303.
18. Johnson, E. and Payne, J. "Effort and Accuracy in Choice," Management Science (31:4), April 1985, pp. 395-415.
19. Johnson, E., Payne, J., and Bettman, J. "Information Displays and Preference Reversals," Organizational Behavior and Human Decision Processes (42:1), February 1988, pp. 1-21.
20. Jungerman, H. "The Two Camps on Rationality," in Decision Making Under Uncertainty, R.W. Scholtz (ed.), Elsevier Science Publishers, Amsterdam, 1985.
21. Keen, P.G.W. "The Marginal Economics of Effort," working paper, 1089-79, Sloan School of Management, Massachusetts Institute of Technology, Cambrige, MA, 1979.
22. Keen, P.G.W. and Scott Morton, M.S. Decision Support Systems, Addison Wesley, Reading, MA, 1978.
23. Keeney, R.L. and Raiffa, H. Decisions with Multiple Objectives: Preferences and Value Tradeoffs, John Wiley and Sons, New York, NY, 1976.
24. Kleinmuntz, D.N. and Schkade, D.A. "The Cognitive Implications of Information Displays in Computer Supported Decision Making," working paper, 87/88-4-8, Department of Management, Graduate School of Business, University of Texas, Austin, TX, May 1989.
25. Malhotra, N.K. "Reflections on the Overload Paradigm in Consumer Decision Making," Journal of Consumer Research (10:4), March 1984, pp. 436-440.
26. March, J.G. "Bounded Rationality, Ambiguity and the Engineering of Choice," The Bell Journal of Economics (19:2), Autumn 1978, pp. 587-608.
27. Olshavsky, R. "Task Complexity and Contingent Processing in Decision Making: A Replication and Extension," Organizational Behavior and Human Performance (24:3), December 1979, pp. 300-316.
28. Payne, J.W. "Task Complexity and Contingent Processing in Decision Making: An Information Search and Protocol Analysis," Organizational Behavior and Human Performance, (16:2), August 1976, pp. 366-387.
29. Payne, J.W. "Contingent Decision Behavior," Psychological Bulletin (92:2), March 1982, pp. 382-402.
30. Payne, J.W., Bettman, J., and Johnson, E.J. "Adaptive Strategy Selection in Decision Making," Journal of Experimental Psychology: Human Learning, Memory and Cognition (14:4), July 1988, pp. 534-552.
31. Russo, J. and Dosher, B. "Strategies for Multiattribute Binary Choice," Journal of Experimental Psychology: Human Learning, Memory and Cognition (9:4), July 1983, pp. 676-696.
32. Russo, J., Johnson, E., and Stephens, D. "When are Verbal Protocols Valid?" working paper, Cornell University, Ithaca, NY, March 1986.
33. SAS Institute Inc. SAS User's Guide: Statistics, Version 5 edition, SAS Institute Inc., Cary, NC, 1965.
34. Sharda, R., Barr, S.H., and McDonnell, J.C. "Decision Support System Effectiveness: A Review and Empirical Test," Management Science (34:2), February 1988, pp. 139-159.
35. Shugan, S. "The Cost of Thinking," Journal of Consumer Research (7:2), September 1980, pp. 99-111.
36. Silver, M.S. "Decision Support Systems: Directed and Non-Directed Change," Information Systems Research (1:1), March 1990, pp. 47-70.
37. Sprague, R.H. and Carlson, E.D. Building Effective Decision Support Systems, Prentice-Hall, Englewood Cliffs, NJ, 1982.
38. Stone, D.N. and Schkade, D. "Numeric and Linguistic Information Representation in Multiattribute Choice," Organizational Behavior and Human Decision Processes (49:1), June 1991, pp. 42-59.
39. Sundstrom, G. "Information Search and Decision Making: The Effects of Information Display," Acta Psychologica (65:1), June 1987, pp. 165-179.
40. Svenson, O. "Process Descriptions of Decision Making," Organizational Behavior and Human Decision Processes (23:1), 1979, pp. 86-112.
41. Taylor, R.N. "Psychological Determinants of Bounded Rationality. Implications for Decision Making Strategies," Decision Sciences (6:3), July 1975, pp. 409-429.
42. Thorngate, W. "Efficient Decision Heuristics," Behavioral Science (25:3), May 1980, pp. 219-225.
43. Todd, P. and Adams, D. "DSS and Decision Making: A Theoretical Challenge to the Assumptions," DSS '89 Transactions, San Diego, CA, June 1989, pp. 207-214.
44. Todd, P. and Benbasat, I. "An Experimental Investigation of the Impact of Computer Based Decision Aids on Decison Making Processes," Information Systems Research (2:2), June 1991, pp. 87-115.
45. Tversky, A. "Intransitivity of Preferences," Psychological Review (76:1), January 1969, pp. 31-48.
46. Tversky, A. "Elimination by Aspects: A Theory of Choice," Psychological Review (79:4), June 1972, pp. 281-299.
47. Zachary, W. "A Cognitively Based Functional Taxonomy of Decision Support Techniques," Human-Computer Interaction (2:1), 1986, pp. 25-63.