The effects of service availability and recognition errors on trust in voice user interfaces

Proceedings of the Human Factors and Ergonomics Society

Volumn , Issue , 2005, Pages 656-660

  Turner, Carl W ^a,c   Safar, Jennifer A ^b   Hardzinski, Mary ^a   Berube, Derek ^c  

^a State Farm Mutual Automobile Insurance Company   (United States)

^b NCS Group   (United States)

^c State University   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

DISCRIMINATORS; ERROR ANALYSIS; INFORMATION SYSTEMS; PROBLEM SOLVING; USER INTERFACES;

INTERACTIVE VOICE RESPONSE (IVR) SYSTEM; SELF-SERVICE SYSTEMS; SPEECH RECOGNITION ERRORS; VOICE USER INTERFACES;

SPEECH COMMUNICATION;

EID: 44349113603     PISSN: 10711813     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1177/154193120504900505     Document Type: Conference Paper

References (13)

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11. th Annual Meeting. Orlando, FL: HFES.
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