Restoring service after an unplanned IT outage

IT Professional

Volumn 10, Issue 3, 2008, Pages 40-45

  O'Callaghan, Katherine ^a   Mariappanadar, Sugumar ^a  

^a AUSTRALIAN CATHOLIC UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER SOFTWARE; COMPUTER SYSTEM RECOVERY; INDUSTRIAL MANAGEMENT; PROBLEM SOLVING;

BUSINESS ORGANIZATION; IT SERVICE MANAGEMENT; NETWORK HARDWARE SYSTEM;

INFORMATION TECHNOLOGY;

EID: 44149124899     PISSN: 15209202     EISSN: None     Source Type: Journal    
DOI: 10.1109/MITP.2008.56     Document Type: Article

References (4)

1. D. Scott NSM: Often the Weakest Link in Business Availability, 1 4 2001
2. M. Sall IT Service Management and IT Governance: Review, Comparative Analysis, and Their Impact on Utility Computing, 2004
3. C.H. Kepner B.B. Tregoe The Rational Manager: A Systematic Approach to Problem Solving and Decision Making, 1965
4. A.G. Morgan O.V. Griego Easy Use and Interpretation of SPSS for Windows: Answering Research Questions with Statistics, 1998