Mobile user needs: Efficient transactions

Proceedings - International Conference on Information Technology: New Generations, ITNG 2008

Volumn , Issue , 2008, Pages 975-981

  El Kiki, Tarek ^a   Lawrence, Elaine ^a  

^a UNIVERSITY OF TECHNOLOGY SYDNEY   (Australia)

Author keywords

Effectiveness; Evaluation; Management; mGovernment; Mobile; Services; Systems

Indexed keywords

MGOVERNMENT SERVICES; MOBILE USER NEEDS;

MOBILE PHONES; PORTALS; TELECOMMUNICATION SERVICES;

ELECTRONIC COMMERCE;

EID: 44049102551     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ITNG.2008.122     Document Type: Conference Paper

References (33)

1. R. W'O Okot-Uma. "Electronic Governance: Reinventing Good Governance," 28 April, 2005; http://www1.worldbank.org/publicsector/egov/ Okot-Uma.pdf.
2. O. Östberg, "A Swedish View on 'Mobile Government'."
3. S. Albayrak, J. Wohltorf, S. Fricke et al., "Service Engineering - Methodology for 3G beyond 3G Service Development," Working paper, DAI-Labor of the Technische Universität Berlin, pp. 3, 2003.
4. 2M-mG)."
5. F. D. Davis, "Perceived Usefulness, Perceived Ease of Use, and user Acceptance of Information Technology," MIS Quarterly, vol. 13, pp. 319-340, 1989.
6. D. W. Conrath, and O. P. Mignen, "What is being done to measure user satisfaction with EDP/MIS," Information and Management, pp. 7-19, 1990.
7. W. J. Doll, T. S. Raghunathan, J.-S. Lim et al., "A Confirmatory Factor Analysis of the User Information Satisfaction Instrument," Information Systems Research, vol. 6, pp. 177-188, 1995.
8. J. W. Henry, and R. W. Stone, "A Structural Equation Model Of End-User Satisfaction With A Computer-Based Medical Information System," Information Resources Management Journal, vol. 7, pp. 21-33, 1994.
9. G. Torkzadeh, and W. J. Doll, "Test-Retest Reliability of the End-User Computing Satisfaction Instrument," Decision Sciences, vol. 22, pp. 26-37, 1991.
10. B. W. Schay, M. E. Beach, J. A. Caldwell et al., "Using Standardized Outcome Measures in the Federal Government," Revista: Human Resource Management (New York), vol. 41, no. 3, pp. 355-368, 2002.
11. T. El-Kiki, and E. Lawrence, "Mobile User Satisfaction and Usage Analysis Model of mGovernment Services." pp. 254-263.
12. C. Centeno, R. van Bavel, and J. C. Burgelman, eGovernment in the EU in the next decade: The vision and key challenges, EUR 21376 EN, The European Commission's Joint Research Centre, Seville, 2004.
13. T. El-Kiki, and E. Lawrence, "Efficiency in mGovernment Services: An Evaluation Framework," WSEAS TRANSACTIONS ON INFORMATION SCIENCE AND APPLICATIONS, vol. 3, no. 2, pp. 416-426, February, 2006.
14. V. Ndou. "E-Government for Developing Countries: Opportunities and Challenges," http://unpan1.un.org/intradoc/groups/public/documents/UNTC/ UNPAN018634.pdf.
15. R. Solingen, van, and E. Berghout, The goal/question/metric method: a practical guide for quality improvement of software development, London; Chicago: McGraw-Hill, 1999.
16. R. S. Kaplan, and D. P. Norton, "The Balanced Scorecard - measures that drive performance," Harvard Business Review, pp. 70-79, January-February, 1992.
17. T. El-Kiki, E. Lawrence, and R. Steele, "A Management Framework for Mobile Government Services."
18. J. Hussey, and R. Hussey, Business Research methods: Qualitative and Quantative Approaches, 4th ed.: USA Pearson Education, 1997.
19. A. S. Lee, "A Scientific Methodology for MIS Case Studies," MIS Quarterly, vol. 13, no. 1, pp. 33-50, 1989.
20. A. Pinsonneault, and K. L. Kraemer, "Survey Research Methodology in Management Information Systems: An Assessment," Journal of Management Information Systems, vol. 10, no. 2, pp. 75-106, 1993.
21. T. Guimaraes, and M. Igbaria, "Assessing user computing effectiveness: An integrated model," Journal of End User Computing, vol. 9, no. 2, pp. 3-14, 1997.
22. P. Tait, and I. Vessey, "The effect of user involvement on system success: a contingency approach," MIS Quarterly, vol. March, 1988.
23. T. El-Kiki, and E. Lawrence, "Emerging Mobile Government Services: Strategies for Success."
24. A. Zmijewska, and E. Lawrence, "Reshaping the Framework for Analysing Success of Mobile Payment Solutions."
25. F. Wefering, S. Rupprecht, G. Wegeler et al., Community Empowerment Network Through Universal Regional integration for the 21st Century -Evaluation Report D3.3, 2002.
26. D. L. Hoffman, T. P. Novak, and M. Peralta, "Building Consumer Trust Online," Communications of the ACM, vol. 42, no. 2, pp. 80-85, 1999.
27. A. Bhattacherjee, "Individual Trust in Online Firms: Scale Development and Initial Test," Journal of Management Information Systems, vol. 19, no. 1, pp. 211-241, 2002.
28. R. C. Mayer, J. H. Davis, and D. Schoorman, "An Integration Model of Organizational Trust," Academy of Management Review, vol. 20, no. 3, pp. 709-734, 1995.
29. U. Dietz, "Enterprise Security Planning (ESP)." pp. 133-142.
30. M. Legnini. "Privacy Act, Privacy and You," 7 April, 2006; http://www.doiu.nbc.gov/orientation/privacy_act.html.
31. G. Ng-Kruelle, P. A. Swatman, D. S. Rebne et al. "The Price of Convenience: Privacy and Mobile Commerce," 19 April, 2006; http://www.iwi.uni-koblenz.de/ccs/publications/download/ ThePriceOiConvenience_QJEC_R2.pdf.
32. 2Gov."
33. R. Bamworth. "Lax approach to mobile security: People, not technology, to blame," 22 April, 2006; http://www.theregister.co.uk/2006/ 04/20/poor_mobile_security/.