Examining e-mail response quality in Turkish travel agencies

Anatolia

Volumn 19, Issue 1, 2008, Pages 23-40

  Tanrisevdi, Abdullah ^a   Hancer, Murat ^b  

^a ADNAN MENDERES UNIVERSITY   (Turkey)

^b OKLAHOMA STATE UNIVERSITY   (United States)

Author keywords

Customer service; E mail management; E mail response quality; Internet

Indexed keywords

INFORMATION TECHNOLOGY; INTERNET; SERVICE PROVISION; TOURISM;

EURASIA; TURKEY;

EID: 44049086771     PISSN: 13032917     EISSN: None     Source Type: Journal    
DOI: 10.1080/13032917.2008.9687051     Document Type: Article

References (59)