The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect

Journal of Retailing

Volumn 69, Issue 3, 1993, Pages 320-352

  Ping Jr , Robert A ^a  

^a WRIGHT STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 43949166534     PISSN: 00224359     EISSN: None     Source Type: Journal    
DOI: 10.1016/0022-4359(93)90010-G     Document Type: Article

References (71)

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2. The Use of Pledges to Build and Sustain Commitment in Distribution Channels
3. Some Methods for Respecifying Measurement Models to Obtain Unidimensional Construct Measurement
4. On the Assessment of Unidimensional Measurement Internal and External Consistency and Overall Consistency Criteria
5. Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach
6. Toward a Concept of Domesticated Markets
7. The Political Economy Paradigm Foundation for Theory Building in Marketing
8. Comparative Fit Indexes in Structural Models
9. Vertical Trade Relationships The Role of Dependence and Symmetry in Attaining Organizational Goals
10. Interpretational Confounding of Unobserved Variables in Structural Equation Models
11. Consumer Views of Redress Needs
12. A Topography of Relationship Disengagement and Dissolution
13. Output Sector Munificence Effects on the Internal Political Economy of Marketing Channels
14. Developing Buyer-Seller Relationships
15. The Development of Buyer-Seller Relations in Industrial Markets
16. Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
17. Defensive Marketing Strategy by Customer Complaint Management A Theoretical Analysis
18. Interorganizational Exchange Behavior A Broadened Perspective
19. The Use of Influence Strategies in Interfirm Relationships in Industrial Product Channels
20. The Theory of Power and Conflict in Channels of Distribution
21. The Differential Effects of Exercised and Unexercised Power Sources in a Marketing Channel
22. An Updated Paradigm for Scale Development Incorporating Unidimensionally and Its Assessment
23. Interfirm Adaptation in Business Relationships
24. Alliances in Industrial Purchasing The Determinants of Joint Action in Buyer-Seller Relationships
25. Exit Voice and Loyalty Further Reflections and a Survey of Recent Contributions
26. Methods for Reordering the Correlation Matrix to Facilitate Visual Inspection and Preliminary Cluster Analysis
27. An Empirical Investigation of Some Antecedents of Opportunism in a Marketing Channel
28. Social and Cognitive Features of the Dissolution of Commitment to Relationships
29. Testing Structural Equation Models
30. A Model for Managing System Conflict During Franchise Expansion
31. The Interaction of Measurement and Structure in Simultaneous Equation Models with Unobservable Variables
32. A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction The Dynamic Aspect of the Cognitive Process
33. A Model of Channel Member Performance, Dependence, and Satisfaction
34. The Development of Investment and Commitment Scales for Predicting Continuity of Personal Relationships
35. Intermediate Linkages in the Relationship Between Job Satisfaction and Employee Turnover
36. Review and Conceptual Analysis of the Employee Turnover Process
37. Communication Strategies in Marketing Channels A Theoretical Perspective
38. Channel Relationship Termination: A Review and an Experiment
39. Relationship Termination in Marketing Channels
40. Interorganizational Dependence and Control as Predictors of Opportunism in Dealer-Supplier Relations
41. Negative Word of Mouth by Dissatisfied Consumers
42. A Multivariate Analysis of Responses to Dissatisfaction
43. Non-engagement, Failure to Engage, and Disengagement
44. Bargaining in Distribution Channels
45. Bargaining in Distribution Channels
46. Adaption to Work: An Analysis of Employee Health, Withdrawal, and Change
47. Reliability and Validity of Alternative Measures of Channel Member Satisfaction
48. Commitment and Satisfaction in Romantic Associations. A Test of the Investment Model
49. Exit, Voice, Loyalty, and Neglect: Responses to Dissatisfaction in Romantic Involvement
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51. Determinants of Turnover Intentions Among Retail Pharmacists
52. Cooperation in Supplier-Dealer Relations
53. Voice Exit and Negative Word-of-Mouth Behaviors An Across Three Service Categories
54. A Topology of Consumer Dissatisfaction Response Styles
55. Consumer Complaining Behavior: A Review and Prospectus
56. Distribution Channels as Political Economies A Framework for Comparative Analysis
57. Industrial Source Loyalty