메뉴 건너뛰기
Organizational Dynamics
Volumn 23, Issue 1, 1994, Pages 17-29
Creating the climate and culture of success
Author keywords

[No Author keywords available]
Indexed keywords

EID: 43949152145     PISSN: 00902616     EISSN: None     Source Type: Journal    
DOI: 10.1016/0090-2616(94)90085-X     Document Type: Article
Times cited : (241)
References (3)
  • 1
    • 84909931575 scopus 로고    scopus 로고
    • Some useful books on climate and culture include Benjamin Schneider (ed.), Organizational Climate and Culture (San Francisco: Jossey-Bass, 1990); Harrison Trice and Jan Byers, Organizational Culture (Englewood Cliffs, NJ: Prentice-Hall, 1992); and Edgar Schein, Organizational Culture and Leadership, 2nd ed. (San Francisco: Jossey-Bass, 1992).
  • 2
    • 84909931574 scopus 로고    scopus 로고
    • The information about 3M at the opening comes from Tom Peters and Robert Waterman, Jr., In Search of Excellence: Lessons from America's Best-run Companies (New York: Warner Books, 1982).
  • 3
    • 84909931573 scopus 로고    scopus 로고
    • The materials on innovation used as a basis for this article are from Andre Delbecq and Peter Mills, “Managerial Practices that Enhance Innovation,” Organizational Dynamics, Summer 1985, pp. 24–34. The materials on innovation throughout the article profited from a book by Louis Tornatzky and Mitchell Fleischer, The Process of Technological Innovation (New York: Lexington Books, 1990). The information about service climate comes from Benjamin Schneider and David Bowen, “Employee and Customer Perceptions of Service in Banks: Replication and Extension,” Journal of Applied Psychology, August 1985, pp. 423–433. For additional information on service quality and human resources management, see Benjamin Schneider and David Bowen, “The Service Organization: Human Resources Is Crucial,” Organizational Dynamics, Spring 1993. For a good treatise on management action for service quality and the FORUM Corporation's [[Truncated]]

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.