Ontology-driven information retrieval system for customers' complaints of mobile communication services

Proceedings of 2006 International Conference on Management Science and Engineering, ICMSE'06 (13th)

Volumn , Issue , 2006, Pages 30-35

  Ma, Hui Nan ^a   Wu, Jiang Ning ^a   Dang, Yan Zhong ^a  

^a DALIAN UNIVERSITY OF TECHNOLOGY   (China)

Author keywords

Concept; Information retrieval system; Ontology; Semantic

Indexed keywords

CUSTOMER SATISFACTION; KNOWLEDGE ENGINEERING; MOBILE TELECOMMUNICATION SYSTEMS; ONTOLOGY; SEMANTICS; TELECOMMUNICATION SERVICES;

MOBILE COMMUNICATION COMPANIES; MOBILE COMMUNICATION SERVICES;

INFORMATION RETRIEVAL SYSTEMS;

EID: 43549125078     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICMSE.2006.313833     Document Type: Conference Paper

References (19)