How El Al airlines transformed its service strategy with employee participation

Strategy and Leadership

Volumn 36, Issue 3, 2008, Pages 21-25

  Herstein, Ram ^a,b   Mitki, Yoram ^a  

^a RUPPIN ACADEMIC CENTER   (Israel)

^b CITY UNIVERSITY OF NEW YORK   (United States)

Author keywords

Airlines; Customer services quality; Employee participation

Indexed keywords

EID: 43549113836     PISSN: 10878572     EISSN: None     Source Type: Journal    
DOI: 10.1108/10878570810870758     Document Type: Article

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