Unleashing the effectiveness of process-oriented information systems: Problem analysis, critical success factors, and implications

IEEE Transactions on Systems, Man and Cybernetics Part C: Applications and Reviews

Volumn 38, Issue 3, 2008, Pages 280-291

  Mutschler, Bela ^a   Reichert, Manfred ^b   Bumiller, Johannes ^a  

^a DAIMLER AG   (Germany)

^b UNIVERSITY OF ULM   (Germany)

Author keywords

Business process support; Case study; Critical success factors; Online survey; Process oriented information systems

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; INFORMATION MANAGEMENT; ONLINE SYSTEMS; SURVEYS;

BUSINESS PROCESS SUPPORT; CRITICAL SUCCESS FACTORS; PROCESS-ORIENTED INFORMATION SYSTEMS;

INFORMATION SYSTEMS;

EID: 43449117486     PISSN: 10946977     EISSN: None     Source Type: Journal    
DOI: 10.1109/TSMCC.2008.919197     Document Type: Conference Paper

References (35)

1. Y. L. Antonucci, "Using workflow technologies to improve organizational competitiveness," Int. J. Manage., vol. 14, no. 1, pp. 117-126, 1997.
2. E. Knippel and A. Schulz, "Lessons learned from implementing configuration management within electrical/electronic development of an automotive OEM," Presented at the 14th Annu. Int. Symp. Int. Council Syst. Eng. (INCOSE), Toulouse, France, 2004.
3. D. Müller, J. Herbst, M. Hammori, and M. Reichert, "IT support for release management processes in the automotive industry," in Proc. 4th Bus. Process. Manage. (BPM). Lecture Notes in Computer Science, vol. 4102, 2006. Berlin, Germany: Springer, pp. 368-377.
4. J. Gordijn and H. Akkermans, "Value-based requirements engineering: Exploring innovative E-commerce ideas," Int. J. Requirements Eng. vol. 8, pp. 114-134, 2003.
5. S. Bassil, "Workflow technology for complex socio-technical systems" Ph.D. dissertation, Univ. Montreal, Montréal, QC, Canada, 2005.
6. R. Lenz and M. Reichert, "IT support for healthcare processes: Premises, challenges, perspectives," Data Knowl. Eng., vol. 61, pp. 39-58, 2007.
7. W. M. P. van der Aalst, "Business process management - A personal view," BPM J., vol. 10, no. 2, pp. 248-253, 2004.
8. B. Mutschler, M. Reichert, and J. Bumiller, "An approach for evaluating WfMS from a value-based perspective," in Proc. 10th IEEE EDOC, 2006, pp. 477-482.
9. B. Mutschler, M. Reichert, and J. Bumiller, "Why process-orientation is scarce: An empirical study of process-oriented information systems in the automotive industry," in Proc. 10th IEEE EDOC, 2006, pp. 433-438.
10. B. Mutschler, M. Reichert, and S. Rinderle, "Analyzing the dynamic cost factors of process-aware information systems: A model-based approach," in Proc. 19th CAiSE, 2007, pp. 589-603.
11. R. Mehta and E. Sivadas, "Comparing response rates and response content in mail versus electronic mail surveyed," J. Mark. Res. Soc., vol. 37, pp. 429-439, 1995.
12. D. Bachmann, J. Elfrink, and G. Vazzana, "E-mail and snail mail face off in rematch," Mark. Res., vol. 11, no. 4, pp. 11-15, 2000.
13. D. J. Falconer and R. A. Hodgett, "Why executives don't respond to your survey," in Proc. 10th Australasian Conf. Inf. Syst. (ACIS , 1999, pp. 279-285.
14. B. Mutschler and M. Reichert, "A survey on evaluation factors for business process management technology," Univ. Twente, Enschede, The NetherlandsTech. Rep. TR-CTIT-06-63, 2006.
15. CMMI. (2007). "Capability maturity model integration," Software Engineering Institute [Online]. Available: www.sei.cmu.edu/cmmi/
16. SPICE. (2007). "Software process improvement and capability determination," [Online]. Available: www.sqi.gu.edu.au/spice/
17. B. Mutschler, M. Reichert, and J. Bumiller, "An approach to quantify the costs of business process intelligence," in Proc. EMISA Workshop Lecture Notes in Physics, vol. 75, 2005, pp. 152-165.
18. M. Dumas, W. M. P. van der Aalst, and A. ter Hofstede, Process-Aware Information Systems: Bridging People and Software Through Process Technology. New York: Wiley, 2005.
19. J. Dehnert and W. van der Aalst, "Bridging the gap between business models and workflow specification," Int. J. Coop. IS, vol. 13, no. 3, pp. 289-332, 2004.
20. M. Reichert, S. Rinderle, U. Kreher, and P. Dadam, "Adaptive process management with ADEPT2," in Proc. 21st ICDE, 2005, pp. 1113-1114.
21. N. Kleiner, "Can business process changes be cheaper implemented with workflow-management-systems?," in Proc. IRMA 2004, pp. 529-532.
22. J. D. Sterman, Business Dynamics - Systems Thinking and Modeling for a Complex World. New York: McGraw-Hill, 2000.
23. B. Mutschler and M. Reichert, "Exploring the dynamic costs of processaware is through simulation," in Proc. Workshops Doctoral Consortium 19th CAiSE '07, EMMSAD Workshop, vol. 1, pp. 173-182.
24. Y. Yusufa, A. Gunasekaranb, and M. S. Abthorpe, "Enterprise information systems project implementation: A case study of ERP in Rolls-Royce," Int. J. Prod. Econ., vol. 87, pp. 251-266, 2004.
25. C. Vogt, "Intractable ERP: A comprehensive analysis of failed enterprise-resource-planning projects," SIGSOFT Softw. Eng. Notes vol. 27, no. 2, pp. 62-68, 2002.
26. H. Voordijk, A. van Leuven, and A. Laan, "Enterprise resource planning in a large construction firm: Implementation analysis," Constr. Manage. Econ., vol. 21, no. 5, pp. 511-521, 2003.
27. P. Mandal and A. Gunasekaran, "Issues in implementing ERP: A case study," Eur. J. Oper. Res., vol. 146, pp. 274-283, 2003.
28. M. Daneva and R. Wieringa, "A conceptual framework for research in cross-organizational ERP cost estimation," Presented at the PROMan Workshop, Paris, France, 2005.
29. M. Sumner, "Risk factors in enterprise-wide/ERP projects," J. Inf. Technol., vol. 15, no. 4, pp. 317-327, 2000.
30. A. Parkes, "Critical success factors in workflow implementation," in Proc. 6th PACIS, 2002, pp. 363-380.
31. A. Parkes, "A case study of workflow implementation success factors," presented at the 15th Australasian Conf. Inf. Syst. (ACIS), Hobart, Australia, 2004.
32. A. Sarmento and A. Machado, "The adoption of workflow systems: Proposal of a model for a methodology to analyse the impact of workflow systems in organizations," in Proc. 2nd ICEIS, 2000, pp. 349-355.
33. P. Kueng, "The effects of workflow systems on organization: A qualitative study," presented at the Business Process Manage., Lecture Notes in Computer Science, vol. 1806, Berlin/Heidelberg: Springer, 2000, pp. 301-316.
34. T. H. Davenport, Mission Critical: Realizing the Promise of Enterprise Systems. Boston, MA: Harvard Business School Press, 2000.
35. J. J. Baroudi, M. H. Olson, and B. Ives, "An empirical study of the impact of user involvement on system usage and information satisfaction," Commun. ACM, vol. 29, no. 3, pp. 232-239, Mar. 1986.