Consumer conflict management strategies in everyday service encounters

Advances in Consumer Research

Volumn 33, Issue , 2006, Pages 279-280

  Macintosh, Gerrard ^a   Stevens, Charles ^a  

^a NORTH DAKOTA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 43249099579     PISSN: 00989258     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Conference Paper

References (11)