The effects of instrumental and expressive factors on overall satisfaction in a park environment

Journal of Environmental Systems

Volumn 24, Issue 1, 1995, Pages 47-68

  Jurowski, Claudia ^a   Cumbow, Melinda W ^b   Uysal, Muzaffer ^b   Noe, Francis P ^c,d  

^a BLACK HILLS STATE UNIVERSITY   (United States)

^b VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

^c U S DEPARTMENT OF THE INTERIOR   (United States)

^d NATIONAL PARK SERVICE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 4243118819     PISSN: 00472433     EISSN: None     Source Type: Journal    
DOI: 10.2190/U6RP-LU5F-MQTY-N30Y     Document Type: Article

References (39)

1. G. Everhardt, Address to Participants of Social Science Short Course, Virginia TECH, Blacksburg, 1992.
2. T. Egan, National Parks: An Endangered Species, NY Times, Monday, pp. 1 and 7, May 27, 1991.
3. M. Healy, Visitors Bring a Pack of Problems to National Parks, Miami Herald, Sunday, p. 1, May 15, 1994.
4. M. Healy, U.S. Parks: Not So Great Outdoors, NY Times, Tuesday, pp. 1 and 114, May 10, 1994.
5. Editors, Overuse Plagues, Parks Curb Development, USA Today, Thursday, p. 14A, May 26, 1994.
6. L. Burnstein, H. E. Freeman, K. A. Sirontic, G. Delanshere, and M. Hollis, Data Collection: The Achilles Heel of Evaluative Research, Sociological Methods and Research, 14:1, pp. 65-80, 1985.
7. L. Rutman, Evaluation Research Methods: A Basic Guide, Sage Publications, Beverly Hills, 1977.
8. M. Mandell, Estimating the Mediating Effect of Intervening Variables in Pooled Cross-sectional and Time Series Designs: Model Specification and Estimation Procedures, Evaluation Review, 13:2, pp. 174-200, 1989.
9. J. Wholey, Evaluability Assessment, in Evaluation Research Methods: A Basic Guide, L. Rutman (ed.), Sage Publications, Beverly Hills, 1977.
10. P. Rossi, H. Freeman, and S. Wright, Evaluation, Sage Publications, Beverly Hills, 1979.
11. J. Crompton and K. MacKay, Users' Perceptions of the Relative Importance of Service Quality Dimensions in Selected Public Recreation Programs, Leisure Sciences, 11, pp. 367-375, 1988.
12. T. More and J. Averill, Satisfaction, Happiness, and Emotion in the Recreation Experience are We Asking the Right Questions?, The Fourth North American Symposium on Society and Resource Management, May 17-20, 1992.
13. L. Moln, Affect and Social Exchange: Satisfaction in Power-dependence Relations, American Sociological Review, 56, pp. 475-493, August 1991.
14. W. Leiss, The Limits to Satisfaction, University of Toronto Press, Toronto, 1979.
15. M. Krieger, What's Wrong with Plastic Trees?, Science, 179:4, pp. 46-55, February 1973.
16. S. Linder, The Harried Leisure Class, University Press, New York, 1970.
17. Y. Yi, A Critical Review of Consumer Satisfaction, in Review of Marketing Research 1990, V. Zeithaml (ed.), American Marketing Association, USA, 1990.
18. S. Iso-Ahola, The Social Psychology of Leisure and Recreation, William C. Brown, Dubuque, 1980.
19. M. Uysal, F. P. Noe, and C. D. McDonald, Environmental Attitude by Trip and Visitor Characteristics: US Virgin Islands National Park, International Journal of Tourism, 1994.
20. J. A. Czepiel and L. J. Rosenberg, The Study of Consumer Satisfaction, AMA Educators Proceedings, American Marketing Association, Chicago, pp. 119-123, 1974.
21. J. Swan and L. Combs, Product Performance and Consumer Satisfaction, Journal of Marketing Research, 40, pp. 25-33, April 1976.
22. F. P. Noe, Measurement Specification and Leisure Satisfaction, Leisure Sciences, 9, pp. 163-172, 1987.
23. W. Bearden and J. E. Teel, Selected Determinants of Consumer Satisfaction and Complain Reports, Journal of Consumer Affairs, 19, pp. 222-240, Winter 1983.
24. R. L. Oliver and G. L. Oliver, Effects of Satisfaction and Its Antecedents on Consumer Preference and Intention, Advances in Consumer Research, K. B. Monroe (ed.), Association for Consumer Research, Ann Arbor, Michigan, pp. 88-93, 1981.
25. J. Swan and I. F. Trawick, Automobile Buyer Satisfaction with the Salesperson Related to Equity and Disconfirmation, in Consumer Satisfaction, Dissatisfaction and Complaining Behavior, H. K. Hunt and R. L. Day (eds.), Indiana University Press, Bloomington, Indiana, 1981.
26. R. A. Westbrook, Interpersonal Affective Influences on Consumer Satisfaction with Products, Journal of Consumer Research, 7, pp. 49-54, June 1980.
27. R. A. Westbrook and R. L. Oliver, Developing Better Measures of Consumer Satisfaction: Some Preliminary Results, in Advances in Consumer Research, K. B. Monroe (ed.), Association for Consumer Research, Ann Arbor, pp. 94-99, 1981.
28. R. A. Westbrook and M. D. Reilly, Value Percept Disparity: An Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction, in Advances in Consumer Research, R. P. Bagozzi and A. M. Tybout (eds.), Association for Consumer Research, Ann Arbor, Michigan, pp. 256-261, 1983.
29. D. Tse and P. Wilton, Models of Consumer Satisfaction Formation: An Extension, Journal of Marketing Research, 25, pp. 204-212, May 1988.
30. T. Z. Keith, P. B. Keith, G. C. Troutman, P. G. Bickley, P. S. Trivete, and K. Singh, Does Parental Involvement Affect Eighth Grade Student Achievement: Structural Analysis of National Data, presented at the National Association of School Psychologists and the American Educational Research Association, 1992.
31. D. Dillman, Mail and Telephone Surveys: The Total Design Method, Wiley, New York, 1978.
32. SPSS, Inc., SPSS Reference Guide, McGraw-Hill, Chicago, 1990.
33. K. G. Joreskog and D. Sorbom, LISREL 7: A Guide to the Program and Applications, Joreskog and Sorbom/SPSS Inc., Chicago, 1988.
34. O. D. Duncan, D. L. Featherman, and B. Duncan, Socioeconomic Background an Achievement, Seminar, New York, 1972.
35. T. Buchanan, Commitment and Leisure Behavior: A Theoretical Perspective, Leisure Sciences, 7, pp. 401-420, 1985.
36. W. E. Hammitt, L. R. Knauf, and F. P. Noe, A Comparison of User vs Researcher Determined Level of Past Experience on Recreation Preference, Journal of Leisure Research, 21, pp. 202-213, 1989.
37. A. Geva and A. Goldman, Satisfaction Measurement in Guided Tours, Annals of Tourism Research, 18, pp. 177-185, 1991.
38. W. F. Van Raaij, Expectations, Actual Experience and Satisfaction, Annals of Tourism Research, 14, pp. 141-142, 1986.
39. J. H. Gramann, Toward a Behavioral Theory of Crowding in Outdoor Recreation: An Evaluation and Synthesis of Research, Leisure Sciences, 5, pp. 109-126, 1982.