It's all about attitude: Revisiting the technology acceptance model

Decision Support Systems

Volumn 38, Issue 1, 2004, Pages 19-31

  Yang, Hee Dong ^a   Yoo, Youngjin ^b  

^a Ewha Womans University   (South Korea)

^b CASE WESTERN RESERVE UNIVERSITY   (United States)

Author keywords

Attitude; Structural equation model; Technology acceptance

Indexed keywords

COGNITIVE SYSTEMS; HIERARCHICAL SYSTEMS; INFORMATION SCIENCE; LEARNING SYSTEMS; MATHEMATICAL MODELS; PRODUCTIVITY; SOCIETIES AND INSTITUTIONS;

COGNITIVE ATTITUDE; STRUCTURAL EQUATION MODEL; TECHNOLOGY ACCEPTANCE MODEL (TAM);

INFORMATION TECHNOLOGY;

EID: 4243066338     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0167-9236(03)00062-9     Document Type: Article

References (56)

1. Adams D.A., Nelson R.R., Todd P.A. Perceived usefulness, ease of use, and usage of information technology: a replication. MIS Quarterly. 1992 (June);227-247.
2. Agarwal R., Prasad J. Are individual differences germane to the acceptance of new information technologies? Decision Sciences. 30:1999;2.
3. Ajzen I., Fishbein M. Understanding Attitudes and Predicting Social Behavior. 1980;Prentice-Hall, Englewood Cliffs, NJ.
4. Bagozzi R.P., Burnkrant R.E. Attitude organization and the attitude-behavior relationship. Journal of Personality and Social Psychology. 37:1979;6.
5. Bagozzi R.P., Burnkrant R.E. Attitude organization and the attitude-behavior relationship: a reply to Dillon and Kumar. Journal of Personality and Social Psychology. 49:1985;1.
6. Bentler P.M., Bonett D.G. Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin. 88:1980;3.
7. Bergeron F., Raymond L., Rivard S., Gara M.-F. Determinants of EIS use: testing a behavioral model. Decision Support Systems. 14:1995;2.
8. Berkowitz L. Attitudes and Action: A Survey of Social Psychology. 1986;CBS College Publishing, New York.
9. Chaiken S., Stangor C. Attitudes and attitude change. Annual Review of Psychology. 38:1987;575-630.
10. Chau P.Y.K. An empirical assessment of a modified technology acceptance model. Journal of Management Information Systems. 13:1996;2.
11. Chin W.W., Todd P.A. On the use, usefulness, and ease of use of structural equation modeling in MIS research: a note of caution. MIS Quarterly. 19:1995;2.
12. Collopy F. Biases in retrospective self-reports of time use: an empirical study of computer users. Management Science. 42:1996;5.
13. Crites S.L. Jr., Fabrigar L.R., Petty R.E. Measuring the affective and cognitive properties of attitudes: conceptual and methodological issues. Personality and Social Psychology Bulletin. 20:1994;6.
14. Croteau A.M., Raymond L., Bergeron F. Testing the validity of miles and snow's typology. Academy of Information and Management Sciences Journal. 2:1999;2.
15. Davis F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly. 1989 (September);318-340.
16. Davis F.D. User acceptance of information technology: system characteristics, user perceptions and behavioral impacts. International Journal of Man-Machine Studies. 38:1993;3.
17. Davis F.D., Bagozzi R.P., Warshaw P.R. User acceptance of computer technology: a comparison of two theoretical models. Management Science. 35:1989;8.
18. DeLone W.H., McLean E.R. Information systems success: the quest for the dependent variable. Information Systems Research. 3:1992;1.
19. Doll W.J., Hendrickson A., Deng X. Using Davis's perceived usefulness and ease-of-use instruments for decision making: a confirmatory and multigroup invariance analysis. Decision Sciences. 29:1998;4.
20. Fichman R.G., Kemerer C.F. The illusory diffusion of innovation: an examination of assimilation gaps. Information Systems Research. 10:1999;3.
21. Fornell C. Issues in the application of covariance structure analysis: a comment. Journal of Consumer Research. 9:1983;443-448.
22. Fulk J. Social construction of communication technology. Academy of Management Journal. 36:1993;5.
23. Gefen D., Straub D.W., Boudreau M.-C. Structural equation modeling and regression: guidelines for research practice. Communications of the Association for Information Systems. 4(7):2000;1-77.
24. Goldberger A.S. Structural equation models: an overview. Goldberger A.S., Duncan O.D. Structural Equation Models in the Social Science Chapter 1. 1973;1-18 Seminar Press, New York.
25. Goodhue D. I/S attitudes: toward theoretical and definitional clarity. Database. 19(3/4):1988;6-15.
26. Harris M., Schaubroeck J. Confirmatory modeling in organizational behavior/human resource management: issues and applications. Journal of Management. 16:1990;2.
27. Hayduk L.A. Structural Equation Modeling with LISREL: Essentials and Advances. 1987;Johns Hopkins Univ. Press, Baltimore, MD.
28. Hendrickson A.R., Massey P.D., Cronan T.P. On the test-retest reliability of perceived usefulness and perceived ease of use scales. MIS Quarterly. 1993 (June);227-230.
29. Joreskog K.G., Sorbum D. LISREL 7: A Guide to the Program and Applications. 2nd ed. 1989;SPSS, Chicago, IL.
30. Karahanna E., Straub D., Chervany N.L. Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs. MIS Quarterly. 23:1999;2.
31. Lucas H.C. Jr., Spitler V.K. Technology use and performance: a field study of broker workstations. Decision Sciences. 30:1999;2.
32. Markus M.L. Toward a "Critical Mass" theory of interactive media. Fulk J., Steinfield C. Organizations and Communication Technology. 1990;194 Sage, Newbury Park, CA.
33. Mathieson K. Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior. Information Systems Research. 2:1991;3.
34. McGuire W.J. Attitudes and attitude change. Lindzey G., Aronson E. Handbook of Social Psychology Chapter 19. 1985;233-346 Random House, New York.
35. Melone N.P. A theoretical assessment of the user-satisfaction construct in information systems research. Management Science. 36:1990;1.
36. Nunnally J.C., Bernstein I.H. Psychometric Theory. 3rd ed. 1994;McGraw-Hill, New York.
37. Olson J.M., Zanna M.P. Attitudes and attitude change. Annual Review of Psychology. 44:1993;117-154.
38. Orlikowski W.J. The duality of technology: rethinking the concepts of technology in organizations. Organization Science. 3:1992;3.
39. Petty R.E., Wegener D.T., Fabrigar L.R. Attitudes and attitude change. Annual Review of Psychology. 48:1998;609-648.
40. Staples D.S., Hulland J.S., Higgins C.A. A self-efficacy theory explanation for the management of remote workers in virtual organizations. Journal of Computer-Mediated Communication. 3:1998;4.
41. Stephen L.C. Jr., Leandre R.F., Richard E.P. Measuring the Affective and Cognitive Prosperities of Attitudes: Conceptual and Methodological Issues. Personality and Social Psychology Bulletin. 20:1994.
42. Straub D., Keil M., Brenner W. Testing the technology acceptance model across cultures: a three country study. Information and Management. 33:1997;1.
43. Straub D., Limayem M., Karahanna-Evaristo E. Measuring system usage: implications for IS theory testing. Management Science. 41:1995;8.
44. Subramanian G.H. A replication of perceived usefulness and perceived ease of use measurement. Decision Sciences. 25(5/6):1994;863-874.
45. Swanson E.B. Measuring user attitudes in MIS research: a review. OMEGA: The International Journal of Management Science. 10:1982;2.
46. Szajna B. Empirical evaluation of the revised technology acceptance model. Management Science. 42:1996;1.
47. Taylor S., Todd P.A. Understanding information technology usage: a test of competing models. Information Systems Research. 6:1995;2.
48. Taylor S., Todd P.A. Assessing IT usage: the role of prior experience. MIS Quarterly. 19:1995;4.
49. Tesser A., Shaffer D.R. Attitudes and attitude change. Annual Review of Psychology. 41:1990;479.
50. Thompson R.C., Hunt J.G.J. In the black box of alpha, beta, and gamma change: using a cognitive-processing model to assess attitude structure. Academy of Management Review. 21:1996;3.
51. Triandis H.C. Value, attitudes, and interpersonal behavior. Nebraska Symposium on Motivation. 1980;University of Nebraska Press, Lincoln, NE.
52. Trice A.W., Treacy M.E. Utilization as a dependent variable in MIS research. Proceedings of the International Conference of Information Systems:1986.
53. Venkatesh V., Davis F.D. A model of the antecedents of perceived ease of use: development and test. Decision Sciences. 27:1996;3.
54. Venkatesh V., Davis F.D. A theoretical extension of the technology acceptance model: four longitudinal field studies. Management Science. 46:2000;186-204.
55. Weick K.E. Technology as equivoque: sensemaking in new technologies. Goodman P.S., Sproull L.E., et al. Technology and Organizations. 1990;1-44 Jossey-Bass, San Francisco.
56. Weiss H.M., Cropanzano R. Affective events theory: a theoretical discussion of the structure, causes and consequences of affective experiences at work. Staw B.M., Cummings L.L. Research in Organizational Behavior. 1996;1-74 JAI Press, Greenwich, CT.