Quality assurance of outcome mental health services at Niterói, Brazil - The patient satisfaction as a methodological criteria;Avaliação de qualidade de serviços de saúde mental no Município de Niterói - RJ - A satisfação dos usuários como critério avaliador

Jornal Brasileiro de Psiquiatria

Volumn 45, Issue 7, 1996, Pages 393-402

  Da Silva Filho, João Ferreira ^a   Cavalcanti, Maria Tavares ^b   Cadilhe, Graça Regina ^b   Vilaça, Ana Tereza ^b   Avancini, Elisa ^b   Machado, Haroldo Oliveira ^b   Perecmanis, Leila ^b   Maisonnette, Maria José ^b   De Carvalho Rocha, Eduardo ^c   Carreteiro, Rosane Oliveira ^d   Mozinho, Gláucia Maria Pontes ^d   Pitta, Ana Maria ^a  

^a CNPq ^*

^b FEDERAL UNIVERSITY OF RIO DE JANEIRO   (Brazil)

^c CNPq

^d Secretaria Munic Saude de Niteroi

Author keywords

Mental health; Quality assurance; Services

Indexed keywords

EID: 4243057603     PISSN: 00472085     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (6)

1. DONABEDIAN - A Guide to Medical Administration New York, American Public Health Association, 1966.
2. LEBOW J - Psychological Bulletin, (91)2: 244-259, 1982.
3. SARACENO B, FRATURE L, BERTOBTE JM - Evaluation of Psychiatric Services Hard and Soft Indicators in Innovative Approaches in Service Evaluation: Consumer Contribution to Qualitative Evaluation - Soft Indicators. Geneve. WHO/MNH/MND 93 19, 1993
4. WHO DIVISION OF MENTAL HEALTH - Initiative of Support to People Disabled by Mental Illness - Project on the Assessment of Satisfaction with Mental Health Services Questionnaire for Patients, for Relatives and for Care Givhs - Tradução e Adapta+ ão do Laboratório de Investigacão em Saúde Mental - Departamento de Medicina Preventiva da USP Pitta e cols , 1994.
5. ROCHA EC, SANTOS MU - Reorientac+ ão da Atenção em Saúde Mental no Município de Niterói. Niterói, Mimeo, 1993.
6. WHO DIVISION OF MENTAL HEALTH - Quality Assurance in Mental Healih - Draft, Check-list, Glossaries and Recording Forms. Geneve, 1991