Managing organizational aggression

Managing Organizational Deviance

Volumn , Issue , 2005, Pages 237-264

  Martinko, Mark J ^a   Douglas, Scott C ^b   Harvey, Paul ^c   Joseph, Charles ^c  

^a FLORIDA STATE UNIVERSITY   (United States)

^b BINGHAMTON UNIVERSITY   (United States)

^c NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 41749094922     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4135/9781452231105.n10     Document Type: Chapter

References (70)

1. A record of workplace shootings in United States since mid-1980s. (2003, August 27). Associated Press. Retrieved September 7, 2003, from LexisNexis database.
2. Albert, R. (1983). The intercultural sensitizer or cultural assimilator: A cognitive approach. In D.Landis & R.Brislin (Eds.), Handbook of intercultural training (Vol. 2, pp. 186-217). New York: Pergamon.
3. Andersson, L., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452-471.
4. Aquino, K., Douglas, S. C., & Martinko, M. J. (2004). Overt anger in response to victimization: Attributional style and organizational norms as moderators. Journal of Occupational Health Psychology, 9, 152-164.
5. Aquino, K., Lewis, M. U., & Bradfield, M. (1999). Justice constructs, negative affectivity, and employee deviance: A proposed model and empirical test. Journal of Organizational Behavior, 20, 1073-1091.
6. Bandura, A. (1978). Learning theories of aggression. In I. L.Kutash, S. B.Kutash, & L. B.Schlesinger (Eds.), Violence: Perspectives on murder and aggression (pp. 29-57). San Francisco: Jossey-Bass.
7. Baron, R. A., & Neuman, J. L. (1996). Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes. Aggressive Behavior, 22, 161-173.
8. Baughn, B. (1998). Controlling a crisis: Preparing for the media. [Online]. Retrieved September 21, 2001, from http://my.shrm.org/whitepapers/documents/default.asp?page=61586.asp
9. Bennett, R. J. (1998). Perceived powerlessness as a cause of employee deviance. In R. W.Griffin, A.O'Leary-Kelly, & J. M.Collins (Eds.), Dysfunctional behavior in organizations: Violent and deviant behavior (Vol. 23, Part A, pp. 221-239). Stamford, CT: JAI.
10. Bensimon, H. F. (1994). Violence in the workplace. Training and Development Journal, 1, 27-32.
11. Betancourt, H., & Blair, I. (1992). A cognition (attribution)-emotion model of violence in conflict situations. Personality and Social Psychology Bulletin, 18, 343-350.
12. Bies, R. J. (2001). Interactional (in)justice: The sacred and the profane. In J.Greenberg & R.Cropanzano (Eds.), Advances in organizational behavior (pp. 89-118). Stanford, CA: Stanford University Press.
13. Bush, D. F., & O'Shea, P. G. (1996). Workplace violence: Comparative use of prevention practices and policies. In G. R.VandenBos & E. Q.Bulatao (Eds.), Violence on the job (pp. 283-297). Washington, DC: American Psychological Association.
14. Chappell, D., & Di Martino, V. (1998). Violence at work. Geneva, Switzerland: International Labour Office.
15. Collins, J. M., & Griffin, R. W. (1998). The psychology of counterproductive job performance. In R. W.Griffin, A.O'Leary-Kelly, & J. M.Collins (Eds.), Dysfunctional behavior in organizations: Non-violent dysfunctional behavior (Vol. 23, Part B, pp. 219-242). Stamford, CT: JAI.
16. Cooke, R. A., & Szumal, J. L. (1993). Measuring normative beliefs and shared behavioral expectations in organizations: The reliability and validity of the Organizational Culture Inventory. Psychological Reports, 72, 1299-1330.
17. Dietz, J., Robinson, S. L., Folger, R., Baron, R. A., & Schulz, M. (2003). The impact of community violence and an organization's procedural justice climate on workplace aggression. Academy of Management Journal, 46, 317-326.
18. Douglas, S. C., & Martinko, M. J. (2001). Exploring the role of individual differences in the prediction of workplace aggression. Journal of Applied Psychology, 86, 547-559.
19. Feshbach, S. (1964). The function of aggression and the regulation of aggressive drive. Psychological Review, 71, 257-272.
20. Folger, R., & Baron, R. A. (1996). Violence and hostility at work: A model of reactions to perceived injustice. In G. R.VandenBos & E. Q.Bulatao (Eds.), Violence on the job (pp. 51-85). Washington, DC: American Psychological Association.
21. Folger, R., & Skarlicki, D. P. (1998) A popcorn metaphor for employee aggression. In R. W.Griffin, A.O'Leary-Kelly, & J. M.Collins (Eds.), Dysfunctional behavior in organizations: Violent and deviant behavior (Vol. 23, Part A, pp. 43-81). Stamford, CT: JAI.
22. Fox, S., & Spector, P. E. (1999). A model of work frustration-aggression. Journal of Organizational Behavior, 20, 915-933.
23. Gibson, D. E., & Barsade, S. G. (1999, August). The experience of anger at work: Lessons from the chronically angry. Paper presented at the meeting of the Academy of Management, Chicago.
24. Goldberg, L. R. (1999). A broad-bandwidth, public-domain, personality inventory measuring the lower-level facets of several five-factor models. In I.Mervielde, I.Deary, F.De Fruyt, & F.Ostendorf (Eds.), Personality psychology in Europe (Vol. 7, pp. 7-28). Tilburg, Netherlands: Tilburg University Press.
25. Gundlach, M. J., Douglas, S. C., & Martinko, M. J. (2003). The decision to blow the whistle: A social information processing framework. Academy of Management Review, 128, 107-123.
26. Gundlach, M. J., Martinko, M. J., & Douglas, S. C. (2003). Emotional intelligence, causal reasoning, and the self-efficacy development process. International Journal of Organizational Analysis, 11, 231-248.
27. Heider, F. (1958). The psychology of interpersonal relations. New York: John Wiley.
28. Hotel worker kills five in shooting spree, police say. (1999, December 30). http://www.cnn.com/1999/US/12/30/hotel.shooting.02/
29. Judge, T. A., Erez, A., & Bono, J. E. (1998). The power of being positive: The relation between positive self-concept and job performance. Human Performance, 11, 167-187.
30. Judge, T., Locke, E., Durham, C., & Kluger, A. N. (1998). Dispositional effects on job and life satisfaction: The role of core self-evaluations. Journal of Applied Psychology, 83, 17-34.
31. Kennish, J. W. (1994). Violence in the workplace: Stemming the tide. Professional Safety, 40(6), 34-36.
32. Kent, R., & Martinko, M. J. (1995). The development and evaluation of a scale to measure organizational attribution style. In M. J.Martinko (Ed.), Attribution theory: An organizational perspective (pp. 53-75). Delray Beach, FL: St. Lucie Press.
33. Kinney, J. A. (1996). The dynamics of threat management. In G. R.VandenBos & E. Q.Bulatao (Eds.), Violence on the job (pp. 299-313). Washington, DC: American Psychological Association.
34. Lee, F., Hallahan, M., & Herzog, T. (1996). Explaining real-life events: How culture and domain shape attributions. Personality and Social Psychology Bulletin, 22, 732-741.
35. Martinko, M. J. (2002). Thinking like a winner: A guide to high performance leadership. Tallahassee, FL: Gulf Coast.
36. Martinko, M. J., & Douglas, S. C. (1999). Culture and expatriate failure: An attributional explanation. International Journal of Organizational Analysis, 7, 265-293.
37. Martinko, M. J., Douglas, S. C., Ford, R., & Gundlach, M. J. (2004). Dues paying: A theoretical explication and conceptual model. Journal of Management, 30, 49-69.
38. Martinko, M. J., & Gardner, W. L. (1982). Learned helplessness: An alternative explanation for performance deficits. Academy of Management Review, 7, 195-204.
39. Martinko, M. J., Gundlach, M. J., & Douglas, S. C. (2002). Toward an integrative theory of counterproductive workplace behavior: A causal reasoning perspective. International Journal of Selection and Assessment, 10, 36-50.
40. Martinko, M. J., & Zellars, K. (1998). Toward a theory of workplace violence: A cognitive appraisal perspective. In R. W.Griffin, A.O'Leary-Kelly, & J. M.Collins (Eds.), Dysfunctional behavior in organizations: Violent and deviant behavior (Vol. 23, Part A, pp. 1-42). Stamford, CT: JAI.
41. Martucci, W. M., & Clemow, D. D. (1995). Workplace violence: Incidents and liability on the rise. Employment Relations Today, 21, 463-470.
42. McGue, M., Bacon, S., & Lykken, D. T. (1993). Personality stability and change in early adulthood: A behavioral genetic analysis. Developmental Psychology, 29, 96-109.
43. Neuman, J. H., & Baron, R. A. (1997). Aggression in the workplace. In R.Giacalone & J.Greenberg (Eds.), Antisocial behavior in organizations (pp. 37-67). Thousand Oaks, CA: Sage.
44. Neuman, J. H., & Baron, R. A. (1998). Workplace violence and workplace aggression: Evidence concerning specific forms, potential causes, and preferred targets. Journal of Management, 24, 391-420.
45. Nicoletti, J. (1994). Violence goes to work. Englewood, CO: Mountain States Employers Council.
46. Nicoletti, J., & Spooner, K. (1996). Violence in the workplace: Response and intervention strategies. In G. R.VandenBos & E. Q.Bulatao (Eds.), Violence on the job (pp. 267-282). Washington, DC: American Psychological Association.
47. Occupational Health and Safety Administration. (2003). Workplace Violence Prevention Program: Part III. Retrieved December 15, 2003, from http://www.osha.gov/workplace_violence/wrkplaceViolence.partIII.html
48. O'Leary-Kelly, A. M., Griffin, R. W., & Glew, D. J. (1996). Organization-motivated aggression: A research framework. Academy of Management Review, 21, 225-253.
49. Ones, D. S., & Viswesvaran, C. (1998). Integrity testing in organizations. In R. W.Griffin, A.O'Leary-Kelly, & J. M.Collins (Eds.), Dysfunctional behavior in organizations: Non-violent dysfunctional behavior (Vol. 23, Part B, pp. 243-276). Stamford, CT: JAI.
50. Ones, D. S., Viswesvaran, C., & Schmidt, F. L. (1993). Comprehensive meta-analysis of integrity validities: Findings and implications for personnel selection and theories of job performance. Journal of Applied Psychology, 78, 679-703.
51. Robinson, S. L., & Bennett, R. J. (1997). Workplace deviance: Its definition, its nature, and its causes. In R. J.Lewicki, B. H.Sheppard, & R. J.Bies (Eds.), Research on negotiations in organizations (Vol. 6, pp. 3-28). Greenwich, CT: JAI.
52. Root, D. A., & Ziska, M. D. (1996). Violence prevention during corporate downsizing: The use of a people team as context for the critical incident team. In G. R.VandenBos & E. Q.Bulatao (Eds.), Violence on the job (pp. 353-365). Washington, DC: American Psychological Association.
53. Schein, E. (1983). The role of the founder in creating organizational culture. Organizational Dynamics, 11, 13-28.
54. Selye, H. (1974). Stress without distress. Philadelphia: J. B. Lippincott.
55. Seven die in Chicago warehouse shooting. (2003, August 28). http://www.cnn.com/2003/US/Midwest/08/28/chicago.shooting/
56. Shavit, H., & Shouval, R. (1977). Repression-sensitization and processing of favorable and adverse information. Journal of Clinical Psychology, 33, 1041-1044.
57. Shooting suspect pleads not guilty to office killings. (2000, December 27). http://www.cnn.com/2000/LAW/12/27/office.shooting.04.crim/
58. Speilberger, C. D. (1996). State-Trait Anger Expression Inventory, research edition: Professional manual. Odessa, FL: Psychological Assessment Resources.
59. Tepper, B. J. (2000). Consequences of abusive supervision. Academy of Management Journal, 43, 178-190.
60. Tepper, B. J., Duffy, M. K., & Shaw, J. D. (2001). Personality moderators of the relationship between abusive supervision and subordinates' resistance. Journal of Applied Psychology, 86, 974-983.
61. U.S. Postal Service. (1992, February 14). Joint statement on violence and behavior in the work-place. Washington, DC: Author.
62. Wexley, K., & Latham, G. (1991). Developing and training human resources in organizations (2nd ed.). New York: HarperCollins.
63. Lima, P. (2001, March 28). Defendant's wife says gate agent pushed her. The Record, p. A6 (Bergen County, NJ). Retrieved December 12, 2003, from LexisNexis database.
64. Newman, M. (2001a, March 20). Trial opens over scuffle at airport. The New York Times, p. 5. Retrieved December 12, 2003, from LexisNexis database.
65. Newman, M. (2001b, March 28). Witnesses say airline agent at Newark attacked first. The New York Times, p. 7. Retrieved December 12, 2003, from LexisNexis database.
66. Newman, M. (2001c, March 30). Man in scuffle at airport says agent was instigator. The New York Times, p. 5. Retrieved December 12, 2003, from LexisNexis database.
67. Newman, M. (2001d, March 31). Passenger cited self-defense, officers testify. The New York Times, p. 5. Retrieved December 12, 2003, from LexisNexis database.
68. Newman, M. (2001e, April 3). Jury deliberates in trial over fight at airport boarding point. The New York Times, p. 2. Retrieved December 12, 2003, from LexisNexis database.
69. Newman, M. (2001f, April 4). Man found not guilty of attack on airline worker. The New York Times, p. 1. Retrieved December 12, 2003, from LexisNexis database.
70. Peach, R. J. (2001, April 9). Agent's demeanor led to acquittal, not "air rage" empathy, jurors say: Hospital report, almost redacted, described agent as combative. New Jersey Law Journal. Retrieved November 1 7, 2003, from LexisNexis database.