Scheduling arrivals to queues: A single-server model with no-shows

Management Science

Volumn 54, Issue 3, 2008, Pages 565-572

  Hassin, Refael ^a   Mendel, Sharon ^a  

^a TEL AVIV UNIVERSITY   (Israel)

Author keywords

Appointment scheduling; Health care; No show; Queue; Single server

Indexed keywords

BEHAVIORAL RESEARCH; HEALTH CARE; SCHEDULING;

APPOINTMENT SCHEDULING; QUEUE; SINGLE SERVER;

CUSTOMER SATISFACTION;

EID: 41549131634     PISSN: 00251909     EISSN: 15265501     Source Type: Journal    
DOI: 10.1287/mnsc.1070.0802     Document Type: Article

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