How information retrieval technology may impact on physician practice: An organizational case study in family medicine

Journal of Evaluation in Clinical Practice

Volumn 10, Issue 3, 2004, Pages 413-430

  Pluye, P ^a   Grad, R M ^b  

^a MCGILL UNIVERSITY   (Canada)

^b MCGILL UNIVERSITY   (Canada)

Author keywords

Clinical decision support systems; Computerized practice guidelines; Databases; Information retrieval technology; Inter organizational memory; Organizational routines

Indexed keywords

ARTICLE; CANADA; CLINICAL PRACTICE; DATA ANALYSIS; DATA BASE; DOCTOR PATIENT RELATION; EVALUATION; FAMILY MEDICINE; HEALTH CARE POLICY; HUMAN; INFORMATION RETRIEVAL; INTERVIEW; LEARNING; MEDICAL DECISION MAKING; MEDICAL INFORMATICS; MEDICAL LITERATURE; MEDICAL PRACTICE; MEMORY; MICROCOMPUTER; NORMAL HUMAN; ORGANIZATION; PERCEPTION; PRACTICE GUIDELINE; PRIORITY JOURNAL; RECALL; TECHNOLOGY;

CANADA; COMPUTERS, HANDHELD; FAMILY PRACTICE; INFORMATION STORAGE AND RETRIEVAL; INTERVIEWS; ORGANIZATIONAL CASE STUDIES; PHYSICIAN'S PRACTICE PATTERNS;

EID: 4143061474     PISSN: 13561294     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1365-2753.2004.00498.x     Document Type: Article

References (108)

1. Abraham V.A., Friedman C.P., Wildemuth B.M., Downs S.M., Kantrowitz P.J. & Robinson E.N. (1999) Student and faculty performance in clinical simulations with access to a searchable information resource. Proceedings of the AMIA Annual Fall Symposium 648-652.
2. Adams A.S., Soumerai S.B., Lomas J. & Ross-Degnan D. (1999) Evidence of self-report bias in assessing adherence to guidelines. International Journal for Quality in Health Care 11 (3), 187-192.
3. Argote L. (1999) Organizational Learning: Creating, Retaining and Transferring Knowledge. Kluwer, Boston, MA.
4. Argyris C. & Schön D.A. (1978) Organizational Learning: A Theory of Action Perspective. Addison-Wesley Company, London.
5. Baker A.M., Lafata J.E., Ward R.E., Whitehouse F. & Divine G. (2001) A web-based diabetes care management support system. Joint Commission Journal on Quality Improvement 27 (4), 179-190.
6. Balas E.A., Austin S.M., Mitchell J.A., Ewigman B.G., Bopp K.D. & Brown G.D. (1996) The clinical value of computerized information services: a review of 98 randomized clinical trials. Archive of Family Medicine 5, 271-278.
7. Benigeri M. & Pluye P. (2003) Shortcomings of medical information on the Internet. Health Promotion International 18 (4), 381-386.
8. Berg M. (1997) Problems and promises of the protocol. Social Science and Medicine 44 (8), 1081-1088.
9. Bero L. & Rennie D. (1995) The Cochrane collaboration. Journal of the American Medical Association 274 (24), 1935-1938.
10. Brown J.S. & Duguid P. (1996) Organizational learning and communities-of-practice: toward a unified view of working, learning and innovation. In: Organizational Learning (eds M.D. Cohen & L.S. Sproull), pp. 58-82. Sage, Thousand Oaks, CA.
11. Burris B.H. (1998) Computerization of the workplace. Annual Review of Sociology 24, 141-157.
12. Cabana M.D., Rand C.S., Powe N.R., Wu A.W., Wilson M.H., Abboud P.-A.C. & Rubin H.R. (1999) Why don't physicians follow clinical practice guidelines? A framework for improvement. Journal of the American Medical Association 282 (15), 1458-1465.
13. Canadian Oxford Dictionary (1998) Oxford University Press, Oxford.
14. Casey A. (1997) Collective memory in organisations. Advances in Strategic Management 14, 111-146.
15. Chambliss M.L. & Conley J. (1996) Answering clinical questions. Journal of Family Practice 43 (2), 140-144.
16. Chell E. (1998) Critical incident technique. In: Qualitative Methods and Analysis in Organizational Research: A Practical Guide (eds G. Symon & C. Cassell), pp. 51-72. Sage, London.
17. Chesanow N. (23 October 2000) PDAs for doctors: colleagues rate the leading software. Medical Economics. Available at: http://www.medicaleconomics. com (retrieved 6 November 2002)
18. Cohen M.D. & Bacdayan P. (1996) Organizational routines are stored as procedural memory: evidence from a laboratory study. In: Organizational Learning (eds M.D. Cohen & L.S. Sproull), pp. 403-429. Sage, Thousand Oaks, CA.
19. Crowley S.D., Owens T.A., Schardt C.M., Wardell S.I., Peterson J., Garrison S. & Keitz S.A. (2003) A web-based compendium of clinical questions and medical evidence to educate internal medicine residents. Academic Medicine 78 (3), 270-274.
20. Cullen R.J. (2002) In search of evidence: family practitioners' use of the Internet for clinical information. Journal of the Medical Library Association 90 (4), 370-379.
21. Davis F.D. (1989) Perceived usefulness, perceived use, and user acceptance of information technology. Management Information Systems Quarterly 13 (3), 319-340.
22. Dawes M. & Sampson U. (2003) Knowledge management in clinical practice: a systematic review of information seeking behavior in physicians. International Journal of Medical Informatics 71 (1), 9-15.
23. Dickson G.W., Senn J.A. & Chervany N.L. (1977) Research in management information systems: the Minnesota experiments. Management Science 23 (9), 913-923.
24. Ebell M.H., Gaspar D.L. & Khurana S. (1997) Family physicians' preferences for computerized decision-support hardware and software. Journal of Family Practice 45 (2), 137-141.
25. Elson R.B. & Connelly D.P. (1995) Computerized patient records in primary care: their role in mediating guideline-driven physician behavior change. Archive of Family Medicine 4 (8), 698-705.
26. Elson R.B., Faughnan J.G. & Connelly D.P. (1997) An industrial process view of information delivery to support clinical decision making: implications for systems design and process measures. Journal of the American Medical Informatics Association 4 (4), 266-278.
27. Flanagan J.C. (1954) The critical incident technique. Psychological Bulletin 51, 327-358.
28. Freemantle N., Harvey E., Wolf F., Grimshaw J., Grilli R. & Bero L. (2001) Printed educational materials: effects on professional practice and health care outcomes. The Cochrane Library 3, 1-13.
29. Georgiou A. (2002) Data, information and knowledge: the health information model and its role in evidence-based medicine. Journal of Evaluation in Clinical Practice 8, 127-130.
30. Girod-Séville M. (1996) La mémoire des organisations. L'Harmattan, Paris.
31. Goodman P.S. & Darr E.D. (1998) Computer-aided systems and communities: mechanisms for organizational learning in distributed environments. Management Information Systems Quarterly 22 (4), 417-440.
32. Gorman P.N., Ash J. & Wykoff L. (1994) Can primary care physicians' questions be answered using the medical journal literature? Bulletin of the Medical Library Association 82 (2), 140-146.
33. Grad R.M., Pluye P. & Goldstein H. (2002) Can we bring evidence closer to the point of care? An experience with InfoRetriever on handheld computer. NAPCRG 2002 Conference. North American Primary Care Research Group, New Orleans.
34. Griffiths J.-M. & King D.W. (2002) US information retrieval system evolution and evaluation (1945-1975). IEEE Annals of the History of Computing 24 (3), 35-55.
35. Grimshaw J.M., Shirran L., Thomas R., Mowatt G., Fraser C., Bero L., Grilli R., Harvey E., Oxman A. & O'Brien M.A. (2001) Changing provider behavior: an overview of systematic reviews of interventions. Medical Care 39 (8-Suppl. 2), 2-45.
36. Haynes R.B., McKibbon K.A., Walker C.J., Ryan N., Fitzgerald D. & Ramsden M.F. (1990) Online access to MEDLINE in clinical settings: A study of Use and Usefulness. Annals of Internal Medicine 112 (1), 78-84.
37. Haynes R.B., Ramsden M.F., McKibbon K.A. & Walker C.J. (1991) Online access to MEDLINE in clinical settings: Impact of user fees. Bulletin of the Medical Library Association 79 (4), 377-381.
38. Hedberg B. (1981) How organizations learn and unlearn. In: Handbook of Organizational Design (eds P.C. Nystrom & W.H. Starbuck), pp. 3-27. Oxford University Press, Oxford.
39. Herman J. (1999) Practice standards: the need for a personal element. Journal of Evaluation in Clinical Practice 5 (2), 153-156.
40. Hersh W.R. (2003) Information Retrieval: A Health and Biomedical Perspective. Springer, New York.
41. Hersh W.R. & Hickam D.H. (1998) How well do physicians use electronic information retrieval systems? A framework for investigation and systematic review. Journal of the American Medical Association 280 (15), 1347-1352.
42. Hibble A., Hanka R., Pencheon D. & Pooles F. (1998) Guidelines in general practice: the new Tower of Babel? British Medical Journal 317, 862-863.
43. Huber G.P. (1996) Organizational learning: the contributing processes and the literatures. In: Organizational Learning (eds M.D. Cohen & L.S. Sproull), pp. 124-162. Sage, Thousand Oaks, CA.
44. Huberman M.A. & Miles M.B. (1991) Analyse des données qualitatives: Recueil de nouvelles méthodes. De Boeck - Wesmael, Bruxelles.
45. International Guideline Library (2003) Guidelines International Network. Available at: http://www.g-i-n.net (retrieved 6 January 2004)
46. Jousimaa J., Kunnamo I. & Makela M. (1998) Physicians' patterns of using a computerized collection of guidelines for primary care. International Journal of Technology Assessment in Health Care 14 (3), 484-493.
47. Jousimaa J., Makela M., Kunnamo I., MacLennan G. & Grimshaw J.M. (2002) Primary care guidelines on consultation practices: the effectiveness of computerized versus paper-based versions. A cluster randomized controlled trial among newly qualified primary care physicians. International Journal of Technology Assessment in Health Care 18 (3), 586-596.
48. Kagolovsky Y. & Moehr J.R. (2003a) Terminological problems in information retrieval. Journal of Medical Systems 27 (5), 399-408.
49. Kagolovsky Y. & Moehr J.R. (2003b) Current status of the evaluation of information retrieval. Journal of Medical Systems 27 (5), 409-424.
50. Kaplan B. (2001) Evaluating informatics applications - some alternative approaches: theory, social interactionism, and call for methodological pluralism. International Journal of Medical Informatics 64, 39-56.
51. Klein M., Ross F., Adams D.L. & Gilbert C.M. (1994) Effect of online literature searching on length of stay and patient care costs. Academic Medicine 69 (6), 489-495.
52. Laine C. & Weinberg D.S. (1999) How can physicians keep up-to-date? Annual Review of Medicine 50, 99-110.
53. Lemoigne J.-L. & Sibley E.H. (1986) Information - organization - decision: some strange loops. Information and Management 11, 237-244.
54. Leung G.M., Johnston J.M., Tin K.Y., Wong I.O., Ho L.M., Lam W.W. & Lam T.H. (2003) Randomised controlled trial of clinical decision support tools to improve learning of evidence based medicine in medical students. British Medical Journal 327 (7423), 1090.
55. Levitt B. & March J.G. (1996) Organizational learning. In: Organizational Learning (eds M.D. Cohen & L.S. Sproull), pp. 516-540. Sage, Thousand Oaks, CA.
56. Lindberg D.A., Siegel E.R., Rapp B.A., Wallingford K.T. & Wilson S.R. (1993) Use of MEDLINE by physicians for clinical problem solving. Journal of the American Medical Association 269 (24), 3124-3129.
57. Lohr K.N., Eleazer K. & Mauskopf J. (1998) Health policy issues and applications for evidence-based medicine and clinical practice guidelines. Health Policy 46 (1), 1-19.
58. Long M.J. (2001) Clinical practice guidelines: when the tool becomes the rule. Journal of Evaluation in Clinical Practice 7 (2), 191-199.
59. Manning B. & Gadd C.S. (2001) Introducing handheld computing into a residency program: preliminary results from qualitative and quantitative inquiry. Proceedings of the AMIA Annual Fall Symposium 428-432.
60. Marshall J.G. (1992) The impact of the hospital library on clinical decision making: the Rochester study. Bulletin of the Medical Library Association 80 (2), 169-178.
61. McColl A., Smith H., White P. & Field J. (1998) General practitioners' perceptions of the route to evidence based medicine: a questionnaire survey. British Medical Journal 316, 361-365.
62. Miettinen O.S. & Flegel K.M. (2003) Elementary concepts of medicine. Being a good doctor: professionalism. Journal of Evaluation in Clinical Practice 9 (3), 341-343.
63. Mitchell E. & Sullivan F. (2001) A descriptive feast but an evaluative famine: systematic review of published articles on primary care computing during 1980-1997. British Medical Journal 322, 279-282.
64. Morris A.H. (2001) Rational use of computerized protocols in the intensive care unit. Critical Care 5 (5), 249-254.
65. Murphy E. & Dingwall R. (2001) Qualitative methods in health technology assessment. In: The Advanced Handbook of Methods in Evidence Based Healthcare (eds A. Stevens, K. Abrams, J. Brazier, R. Fitzpatrick & R. Lilford), pp. 166-178. Sage, London.
66. National Library of Medicine (2003) Reference standards. Available at: http://www.ncbi.nlm.nih.gov (retrieved 19 March 2003)
67. Nonaka I. (1994) A dynamic theory of organizational knowledge creation. Organization Science 5, 14-37.
68. Olivera F. (2000) Memory systems in organizations: an empirical investigation of mechanisms for knowledge collection, storage and access. Journal of Management Studies 37, 811-832.
69. Paillé P. (1996) De l'analyse qualitative en général et de l'analyse thématique en particulier. Recherches Qualitatives 15, 179-194.
70. Pluye P., Potvin L. & Denis J.L. (2004) Making public health programs last: conceptualizing sustainability. Evaluation and Program Planning (in press).
71. Rambo N. & Beahler C.C. (2003) Knowledge-based information and systems. In: Public Health Informatics and Information Systems (eds P.W. O'Caroll, W.A. Yasnoff, M.E. Ward, L.H. Ripp & E.L. Martin), pp. 352-375. Springer, New York.
72. Reid T. (2001) Evidence-based website reviews. Canadian Family Physician 47, 2325.
73. Richwine M.P. & McGowan J.J. (2001) A rural virtual health sciences library project: research findings with implications for next generation library services. Bulletin of the Medical Library Association 89 (1), 37-44.
74. Rigby M., Forsström J., Roberts R. & Wyatt J. (2001) Verifying quality and safety in health informatics services. British Medical Journal 323, 552-556.
75. Rothschild J.M., Lee T.H., Bae T. & Bates D.W. (2002) Clinician use of a palmtop drug reference guide. Journal of the American Medical Informatics Association 9 (3), 223-229.
76. Rousseau N., McColl E., Newton J., Grimshaw J.M. & Eccles M. (2003) Practice based, longitudinal, qualitative interview study of computerised evidence based guidelines in primary care. British Medical Journal 326, 314-318.
77. Sackett D.L. & Straus S.E. (1998) Finding and applying evidence during clinical rounds: the 'evidence cart'. Journal of the American Medical Association 280 (15), 1336-1338.
78. Salisbury C., Bosanquet N., Wilkinson E., Bosanquet A. & Hasler J. (1998) The implementation of evidence-based medicine in general practice. British Journal of General Practice 48 (437), 1849-1851.
79. Sanders G.D., Nease R.F. & Owens D.K. (2001) Publishing web-based guidelines using interactive decision models. Journal of Evaluation in Clinical Practice 7 (2), 175-189.
80. Schwartz K., Northrup J., Israel N., Crowell K., Lauder N. & Neale A.V. (2003) Use of on-line evidence-based resources at the point of care. Family Medicine 35 (4), 251-256.
81. Shaughnessy A.F., Slawson D.C. & Bennett J.H. (1994) Becoming an information master: a guidebook to the medical information jungle. Journal of Family Practice 39 (5), 489-499.
82. Shekelle P.G., Woolf S.H., Eccles M. & Grimshaw J.M. (1999) Developing guidelines. British Medical Journal 318, 593-596.
83. Simon H.A. (1969) The Sciences of the Artificial. The MIT Press, Cambridge.
84. Simon H.A. (1980) Le nouveau management: la décision par les ordinateurs. Economica, Paris.
85. Slawson D.C., Shaughnessy A.F. & Barry H. (2001) Which should come first: rigor or relevance? Journal of Family Practice 50 (3), 209-210.
86. Stein E.W. (1995) Organizational memory: review of concepts and recommendations for management. International Journal of Information Management 15 (1), 17-33.
87. Stein E.W. & Zwass V. (1995) Actualizing organizational memory with information systems. Information Systems Research 6 (2), 85-118.
88. Sullivan F., Gardner M. & van Rijsbergen K. (1999) An information retrieval service to support clinical decision-making at the point of care. British Journal of General Practice 49 (449), 1003-1007.
89. Sullivan F.M. & MacNaughton R.J. (1996) Evidence in consultations: interpreted and individualised. Lancet 348 (9032), 941-943.
90. Swinglehurst D.A., Pierce M. & Fuller J.C. (2001) A clinical informaticist to support primary care decision making. Quality in Health Care 10 (4), 245-249.
91. Taylor H. & Leitman R. (2001) The Increasing Impact of Health on Physician Behavior. Harris Interactive. Available at: http://www. harrisinteractive.com/news/newsletters/healthnews/HI_HealthCareNews2001Vol1_ iss31.pdf (retrieved 7 January 2004)
92. Tierney W.M., Overhage J.M., Takesue B.Y., Harris L.E., Murray M.D., Vargo D.L. & McDonald C.J. (1995) Computerizing guidelines to improve care and patient outcomes: the example of heart failure. Journal of the American Medical Informatics Association 2 (5), 316-322.
93. Tomlin Z., Humphrey C. & Rogers S. (1999) General practitioners' perceptions of effective health care. British Medical Journal 318 (7197), 1532-1535.
94. Van Bemmel J.H. & Musen M.A. (2000) Handbook of Medical Informatics. Springer, Bohn.
95. Veenstra R.J. (1992) Clinical medical librarian impact on patient care: a one-year analysis. Bulletin of the Medical Library Association 80 (1), 19-22.
96. Walsh J.P. & Ungson G.R. (1991) Organizational memory. Academy of Management Review 16 (1), 57-91.
97. Wang D., Peleg M., Tu S.W., Boxwala A.A., Greenes R.A., Patel V.L. & Shortliffe E.H. (2002) Representation primitives, process models and patient data in computer-interpretable clinical practice guidelines: a literature review of guideline representation models. International Journal of Medical Informatics 68 (1-3), 59-70.
98. Weed L.L. (1997) New connections between medical knowledge and patient care. British Medical Journal 315, 231-235.
99. Weick K.E. & Roberts K.H. (1996) Collective mind in organizations: heedful interrelating on flight desks. In: Organizational Learning (eds M.D. Cohen & L.S. Sproull), pp. 330-358. Sage, Thousand Oaks, CA.
100. Wensing M., van der Weijden T. & Grol R. (1998) Implementing guidelines and innovations in general practice: which interventions are effective? British Journal of General Practice 48 (427), 991-997.
101. Westberg E.E. & Miller R.A. (1999) The basis for using the Internet to support the information needs of primary care. Journal of the American Medical Informatics Association 6 (1), 6-25.
102. Woolf S.H., Grol R., Hutchinson A., Eccles M. & Grimshaw J.M. (1999) Potential benefits, limitations, and harms of clinical guidelines. British Medical Journal 318, 527-530.
103. Wyatt J. (2000a) Knowledge and the internet. Journal of the Royal Society of Medicine 93 (11), 565-570.
104. Wyatt J. (2000b) Decision support systems. Journal of the Royal Society of Medicine 93 (11), 629-630.
105. Wyatt J.C. & Liu J.L. (2002) Basic concepts in medical informatics. Journal of Epidemiology and Community Health 56 (11), 808-812.
106. Yasnoff W.A. & Miller P.L. (2003) Decision support and expert systems in public health. In: Public Health Informatics and Information Systems (eds P.W. O'Caroll, W.A. Yasnoff, M.E. Ward, L.H. Ripp & E.L. Martin), pp. 494-512. Springer, New York.
107. Yin R.K. (1994) Case Study Research: Design and Methods. Sage, Thousand Oaks, CA.
108. Zielstorff R.D. (1998) Online practice guidelines: issues, obstacles, and future prospects. Journal of the American Medical Informatics Association 5 (3), 227-236.