Performance engineering of human and computerised workflows

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 1250, Issue , 1997, Pages 187-202

  Brataas, Gunnar ^a,b   Hughes, Peter H ^a,c   Sølvberg, Arne ^a  

^a NORWEGIAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Norway)

^b TELENOR RESEARCH   (Norway)

^c Modicum Ltd   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; GAS INDUSTRY; INFORMATION SYSTEMS; SALES;

COMPUTERISED SYSTEMS; CUSTOMER REQUIREMENTS; INTEGRATED APPROACH; MODELLING FRAMEWORK; PERFORMANCE ANALYSIS; PERFORMANCE ENGINEERING; PERFORMANCE MODELLING; STRUCTURE AND PERFORMANCE;

SYSTEMS ENGINEERING;

EID: 41149110920     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: None     Document Type: Conference Paper

References (7)

1. [Bra96] Gunnar Brataas. Performance Engineering Method for Workflow Systems: An Integrated View of Human and Computerised Work Processes. PhD thesis, Norwegian University of Science and Technology (NTNU), July 1996. Available from http: //www.fou.telenor.no/brukere/gunnarb.
2. [Hug88] Peter H. Hughes. SP principles. Technical report, STC Technology 059/ICL226/0, July 1988.
3. [Jai91] Raj Jain. The Art of Computer Systems Performance Analysis. Wiley, 1991.
4. [Kow95] Alexander Kowalski. Modelling of Workflow System Software for Performance Evaluation. Master's thesis, The Norwegian Institute of Technology, 1995.
5. [Mor86] Gareth Morgan. Images of Organizations. Sage Pubications Inc., 1986.
6. [Smi90] Connie Umland Smith. Performance Engineering of Software Systems. Addison-Wesley, 1990.
7. [VLP95] Jari Veijalainen, Aarno Lehtola, and Olli Pihlajamaa. Research Issues in Workflow Systems. In Proceedings of the 8th ERCIM Database Research Group, Trondheim, Norway, August 1995.