Evaluation of online reference services

Bulletin of the American Society for Information Science and Technology

Volumn 34, Issue 2, 2008, Pages 15-19

  Pomerantz, Jeffrey ^a  

^a UNIVERSITY OF NORTH CAROLINA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 40749143172     PISSN: 19316550     EISSN: 15508366     Source Type: Trade Journal    
DOI: None     Document Type: Article

References (9)

1. Elliot, D. S., Holt, G. E., Hayden, S. W., & Holt, L. E. (2006). Measuring your library's value: How to do a cost-benefit analysis for your public library. Chicago: American Library Association.
2. McClure, C. R., Lankes, R. D., Gross, M., & Choltco-Devlin, B. (2002). Statistics, measures and quality standards for assessing digital reference library services: Guidelines and procedures. Syracuse, NY: Information Institute of Syracuse. Retrieved October 14, 2007, from http://quartz.syr.edu/quality/
3. Neuhaus, P. (2003). Privacy and confidentiality In digital reference. Reference & User Services Quarterly, 43(1), 26-36.
4. Nicholson, S. (2004). A conceptual framework for the holistic measurement and cumulative evaluation of library services. Journal of Documentation, 60(2), 164-182.
5. Nicholson, S., & Smith, C. A. (2007). Using lessons from health care to protect the privacy of library users: Guidelines for the de-identification of library data based on HIPAA. Journal of the American Society for Information Science and Technology, 55(8), 1198-1206.
6. Pomerantz, J., & Luo, L. (2006). Motivations and uses: Evaluating virtual reference service from the users' perspective. Library & Information Science Research, 28(3), 350-373.
7. Pomerantz, J., Mon, L., & McClure, C. R. (in press). Methodological problems and solutions in evaluating remote reference service: A practical guide, portal: Libraries and the Academy, 5(1).
8. Radford, M. L., & Kern, M. K. (2006). A multiple-case study investigation of the discontinuation of nine chat reference services. Library & Information Science Research, 25(4), 521-547.
9. Trevisan, M. S. & Huang, Y. M. (2003). Evaluability assessment: A primer. Practical Assessment, Research & Evaluation, 5(20). Retrieved October 14, 2007, from http://PAREonline.net/getvn.asp?v=8&n=20