The human resource craze: Human performance improvement and employee engagement

Organization Development Journal

Volumn 26, Issue 1, 2008, Pages 69-78

  Endres, Grace M ^b   Mancheno Smoak, Lolita ^a  

^a US Postal Service   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 40649124279     PISSN: 08896402     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (29)

1. American Society for Training and Development. (2007). Human performance improvement in the workplace. Alexandria, VA: Author.
2. Anonymous (2005). What does employee engagement look like? The Business Communicator, 5(8), 1-2.
3. Anonymous (2007). Employee engagement: What is employee engagement? Employee Benefits. Retrieved October 18, 2007, from http:// find.galegroup.com. Gale Document Number: A164800389.
4. Anonymous. (2007). Research: Employee engagement ROI - rules of engagement. Human Resources. Retrieved October 16, 2007, from http://global.factiva.co.
5. Buckingham, M. & Coffman, C. (1999). First, break all the rules: What the world ~ greatest managers do differently. New York, NY. Simon & Shuster.
6. Business Wire (2007). DHL receives top honors for employee engagement and recognition programs; Carrot culture award presented to DHL. Retrieved October 16, 2007, from http://global.factiva.com/ha/ default.aspx.
7. Coffman, C. & Gonzalez-Molina, G (2002). Follow this path: How the world's greatest organizations drive growth by unleashing human potential. New York, NY. Warner Books, Inc.
8. Crabtree, S. (January 13, 2005). Engagement keeps the doctor away. Gallup Management Journal. Retrieved August 1, 2005, from http:// gmj.gallup.com.
9. Crabtree, S. (2004). Getting personal in the workplace. Gallup Management Journal. Retrieved October 29, 2007, from http:// gmj.gallup.com.
10. Dansereau, F., Alutto, J., and Yammarino, F. (1984). Theory testing in organizational behavior: The varient approach. Englewood Cliffs, NJ: Prentice Hall.
11. Development Dimensions International (DDI). (2005) Whitepaper-Driving employee engagement. Retrieved October 22, 2007, from www.ddiworld.com.
12. Employee engagement: Good (and bad) vibrations. (2006, September 14). Marketing Week. Retrieved October 19, 2007, from http:// find.galegroup.com. Gale Document Number: A151408424.
13. Fernandez, C. P. (2007). Employee engagement. Journal of Public Health Management and Practice. Retrieved October 4, 2007, from http://find.galegroup.com. Gale Document Number: A168510708.
14. Fisher, C.D. & Locke, E.A. (1992). The new look in job satisfaction research and theory, in job satisfaction: How people feel about their jobs and how it affects their performance. C.J. Cranny, P.C. Smith and E.F. Stone (Eds.). New York, NY. Lexington Books.
15. Fisher, C.D., Schoenfeldt, L.F., & Shaw, J.B. (2006). Advanced human resource management. Boston, MA: Houghton Mifflin Customer Publishing.
16. Fleming, J.H., C. Coffman & J.K. Harter (2005). Manage your human sigma. Harvard Business Review, 83 (7), 105-115.
17. Harter, J.K., F.L. Schmidt & T.L. Hayes (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal ofApplied Psychology, 87(2), 268-279.
18. Human Resources (2007). Research: Employee engagement ROI-rules of engagement. Retrieved October 16, 2007, from http:// global.factiva.com/ha/default.aspx.
19. Konrad, A. M. (2006). Engaging employees through high-involvement work practices. Ivey Business Journal Online. Reetrieved October 4, 2007, from http://fmd.galegroup.com. Gale Document Number: A 144096249.
20. LaBonte, T. I & Necessary, M. (2005). State Farm's enterprise performance improvement initiative: Getting started, getting results. Paper presented at the 2005 ASTD International Conference, Orlando, FL.
21. Little B. & Little, P. (2006). Employee engagement: conceptual issues. Journal of Organizational Culture, Communications and Conflict 10. 1, 111.
22. Lockwood, N. R. (2005). Employee engagement. SHRM Research Briefly Stated. Retrieved October 1, 2007 from http://www.shrm.org.
23. Lucey, J., Bateman N., & Hines, P. (2005). Why major lean transitions have not been sustained. Management Services, 49 (2), 9-14.
24. Robinson, D., Perryman S., & Hayday, S. (2004). The drivers of employee engagement. IES Report 408. Retrieved October 22, 2007, from http://www.employment-studies.co.uk/summary/summary.php?id=408.
25. Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619. Retrieved October 19, 2007, from http://find.galegroup.com. Gale Document Number: A154671789.
26. Seijts, G. H. & Crim, D. (2006). What engages employees the most or, the ten C's of employee engagement. Ivey Business Journal Online. Retrieved October 4, 2007, from http://find.galegroup.com. Gale Document Number: A144096248.
27. The Gallup Organization. (August 14, 2003). United States Postal Service PCES Executive Selecting the Best Executive Presentation.
28. Towers Perrin (2005). Managing the workforce for competitive advantage - China global work force study. Retrieved November 2, 2007, from http://www.towersperrin.com/tp/getweb cachedoc?webc=HRS/USA/ 2007/200705/GWS-China.pda.
29. Wellins, R. & J. Concelman. (2005). Creating a culture for engagement. Workforce Performance Solutions. Retrieved October 22, 2007, from www.WPSmag.com.