Telephone and web: Mixed-mode challenge

Health Services Research

Volumn 43, Issue 1 P1, 2008, Pages 230-248

  Greene, Jessica ^a   Speizer, Howard ^b   Wiitala, Wyndy ^c  

^a UNIVERSITY OF OREGON   (United States)

^b RTI INTERNATIONAL   (United States)

^c Market Strategies Inc   (United States)

Author keywords

Mixed mode survey; Survey mode effects; Telephone survey; Web survey

Indexed keywords

ADULT; ARTICLE; EMPLOYEE; FEMALE; FOLLOW UP; HEALTH SURVEY; HUMAN; INTERNET; LIFESTYLE; MAJOR CLINICAL STUDY; MALE; MEDICAL RESEARCH; TELEPHONE; ATTITUDE TO HEALTH; CLINICAL TRIAL; CONSUMER; CONTROLLED CLINICAL TRIAL; CONTROLLED STUDY; HEALTH BEHAVIOR; HEALTH INSURANCE; HEALTH SERVICE; HEALTH SERVICES RESEARCH; HIGH RISK BEHAVIOR; INDUSTRY; METHODOLOGY; MIDDLE AGED; OCCUPATIONAL HEALTH; RANDOMIZED CONTROLLED TRIAL; SOCIAL CLASS; STATISTICS; UTILIZATION REVIEW;

ADULT; CONSUMER SATISFACTION; FEMALE; HEALTH BEHAVIOR; HEALTH BENEFIT PLANS, EMPLOYEE; HEALTH KNOWLEDGE, ATTITUDES, PRACTICE; HEALTH SERVICES; HEALTH SERVICES RESEARCH; HEALTH SURVEYS; HUMANS; INDUSTRY; INTERNET; LIFE STYLE; MALE; MIDDLE AGED; OCCUPATIONAL HEALTH; RISK-TAKING; SOCIAL CLASS; TELEPHONE;

EID: 40649116923     PISSN: 00179124     EISSN: 14756773     Source Type: Journal    
DOI: 10.1111/j.1475-6773.2007.00747.x     Document Type: Article

References (30)

1. Bowling, A. 2005 Mode of Questionnaire Administration Can Have Serious Effects on Data Quality Journal of Public Health 27 (3) : 281 91.
2. Chang, L. J. Krosnick. 2003 National Surveys via RDD Telephone Interviewing vs. the Internet: Comparing Sample Representativeness and Response Quality Unpublished Manuscript.
3. Couper, M. 2000 Web Surveys: A Review of Issues and Approaches Public Opinion Quarterly 64 : 464 94.
4. Dillman, D. 2000. Mail and Internet Surveys, 2d Edition. New York : John Wiley and Sons.
5. Dillman, D., T. Brown, J. Carlson, E. Carpenter, F. Lorenz, R. Mason, J. Saltiel R. Sangster. 1995 Effects of Category Order on Answers to Mail and Telephone Surveys Rural Sociology 60 : 674 87.
6. Dillman, D. L. Christian. 2005 Survey Mode as a Source of Instability in Responses across Surveys Field Methods 17 (1) : 30 52.
7. Dillman, D., R. Sangster, J. Tarnai T. Rockwood. 1996 Understanding Differences in People's Answers to Telephone and Mail Surveys In Advances in Survey Research, edited by M. Braverman J. Slater, pp. 45 62. San Francisco : Jossey-Bass.
8. Fricker, R. M. Schonlau. 2002 Advantages and Disadvantages of Internet Research Surveys: Evidence from the Literature Field Methods 14 (4) : 347 67.
9. Fricker, S., M. Galesic, R. Tourangeau T. Yan. 2005 An Experimental Comparison of Web and Telephone Surveys Public Opinion Quarterly 69 (3) : 370 92.
10. Greene, J., J. H. Hibbard, A. Dixon M. Tusler. 2006 Which Consumers Are Ready for Consumer-Directed Health Plans? Journal of Consumer Policy 29 (3) : 247 62.
11. Hibbard, J. H., E. R. Mahoney, J. Stockard M. Tusler. 2005 Development and Testing of a Short Form of the Patient Activation Measure Health Services Research 40 (6, part1) : 1918 30.
12. Hibbard, J. H., J. Stockard, E. R. Mahoney M. Tusler. 2004 Development of the Patient Activation Measure (PAM): Conceptualizing and Measuring Activation in Patients and Consumers Health Services Research 39 (4, part 1) : 1005 26.
13. Hochstim, J. 1967 A Critical Comparison of Three Strategies of Collecting Data from Households Journal of the American Statistical Association 62319 : 976 89.
14. Leeuw, E. 2005 To Mix or Not to Mix Data Collection Modes in Surveys Journal of Official Statistics 21 (2) : 233 55.
15. Link, M. R. Oldendick. 1999 Call Screening. Is it Really a Problem for Survey Research? Public Opinion Quarterly 63 : 577 89.
16. Link, M. W. A. H. Mokdad. 2005a Alternative Modes for Health Surveillance Surveys: An Experiment with Web, Mail, and Telephone Epidemiology 16 (5) : 701 4.
17. Link, M. W. A. H. Mokdad. 2005b Effects of Survey Mode on Self-Reports of Adult Alcohol Consumption: A Comparison of Mail, Web and Telephone Approaches Journal of Studies on Alcohol 66 (2) : 239 45.
18. Madden, M. 2006. Internet Penetration and Impact. Washington, DC : Pew Internet & American Life Project.
19. Mchorney, C., M. Kosinski W. Je. 1994 Comparisons of the Costs and Quality of Norms for the SF-36 Health Survey Collected by Mail versus Telephone Interview: Results from a National Survey Medical Care 32 (6) : 551 67.
20. Mulligan, K., J. Krosnick, W. Smith, M. Green G. Bizer. 2001 Nondifferentiation on Attitude Rating Scales: A Test of Survey Satisficing Theory Manuscript under Review.
21. Newhouse, J. P., J. E. Ware C. A. Donald. 1981 How Sophisticated Are Consumers about the Medical Care Delivery System? Medical Care 19 (3) : 316 28.
22. Olmstead, T., W. D. White J. Sindelar. 2004 The Impact of Managed Care on Substance Abuse Treatment Services Health Services Research 39 (2) : 319 43.
23. Satia, J. A., J. A. Galanko B. K. Rimer. 2005 Methods and Strategies to Recruit African Americans into Cancer Prevention Surveillance Studies Cancer Epidemiology, Biomarkers and Prevention 14 (3) : 718 21.
24. Schonlau, M., K. Zapert, L. P. Simon, K. H. Sanstad, S. M. Marcus, J. Adams, M. Spranca, H. Kan, R. Turner S. H. Berry. 2004 A Comparison between Responses from a Propensity-Weighted Web Survey and an Identical RDD Survey Social Science Computer Review 22 (1) : 128 38.
25. Speizer, H., K. Schneider, W. Wiitala R. Baker. 2005 An Experimental Comparison between Telephone and Web Presented at: American Association for Public Opinion Research Annual Conference, Miami, FL.
26. Steeh, C., N. Kirgis, B. Cannon J. Dewitt. 2001 Are They Really as Bad as They Seem? Nonresponse Rates at the End of the Twentieth Century Journal of Official Statistics 17 (2) : 227 47.
27. Taylor, H. 2000 Does Internet research work? Comparing electronic survey results with telephone survey. International Journal of Market Research 42 (1) : 51 63.
28. Tourangeau, R. 2004 Survey Research and Societal Change Annual Review of Psychology 55 : 775 801.
29. Turner, C., B. Forsyth, J. O'reilly, P. Cooley, T. Smith, S. Rogers H. Miller. 1998 Automated Self-Interviewing and the Survey Measurement of Sensitive Behaviors In Computer Assisted Survey Information Collection, edited by M. Cooper, R. Baker, J. Behlehem, C. Clark, J. Martin, W. Nicholls J. O'Reilly, pp. 455 73. New Jersey : John Wiley & Sons, Inc.
30. Turner, C. F., M. A. Villarroel, S. M. Rogers, E. Eggleston, L. Ganapathi, A. M. Roman A. Al-Tayyib. 2005 Reducing Bias in Telephone Survey Estimates of the Prevalence of Drug Use: A Randomized Trial of Telephone Audio-Casi Addiction 100 (10) : 1432 44.