Determinants affecting end-user satisfaction of information technology service

Proceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management

Volumn 1, Issue , 2006, Pages 478-481

  Yan, Liu ^a   Yingwu, Chen ^a   Changfeng, Zhou ^a  

^a NATIONAL UNIVERSITY OF DEFENSE TECHNOLOGY   (China)

Author keywords

End user satisfaction; Information technology service; PLS; SEM

Indexed keywords

MATHEMATICAL MODELS; STATISTICAL METHODS; USER INTERFACES;

END-USER SATISFACTION; STRUCTURE EQUATION MODEL (SEM);

INFORMATION SYSTEMS;

EID: 40649111351     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSSSM.2006.320509     Document Type: Conference Paper

References (12)