An evaluation method for service in the point of customers' view

Proceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management

Volumn 1, Issue , 2006, Pages 7-12

  Yoshimitsu, Yohei ^a   Hara, Tatsunori ^a   Arai, Tamio ^a   Shimomura, Yoshiki ^b  

^a UNIVERSITY OF TOKYO   (Japan)

^b TOKYO METROPOLITAN UNIVERSITY   (Japan)

Author keywords

Customer satisfaction; Kano model; Prospect theory; Service engineering; Value evaluation

Indexed keywords

COMPUTATIONAL METHODS; COMPUTER SIMULATION; CUSTOMER SATISFACTION; MATHEMATICAL MODELS; VALUE ENGINEERING;

KANO MODELS; PROSPECT THEORY; SERVICE ENGINEERING; VALUE EVALUATION;

PRODUCTION;

EID: 40649107850     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSSSM.2006.320580     Document Type: Conference Paper

References (10)