Service equality in virtual reference

Journal of the American Society for Information Science and Technology

Volumn 59, Issue 4, 2008, Pages 535-550

  Shachaf, Pnina ^a   Oltmann, Shannon M ^a   Horowitz, Sarah M ^b  

^a INDIANA UNIVERSITY   (United States)

^b AUGUSTANA COLLEGE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

COMMUNICATION GAPS; SERVICE EQUALITY;

QUALITY OF SERVICE; THREE DIMENSIONAL; USER INTERFACES; VIRTUAL REALITY; WEB SERVICES;

INTERNET;

EID: 39749113936     PISSN: 15322882     EISSN: 15322890     Source Type: Journal    
DOI: 10.1002/asi.20757     Document Type: Article

References (64)