Six Sigma engages physicians in achieving strategic performance improvement at OSF Saint Francis Medical Center

Global Business and Organizational Excellence

Volumn 27, Issue 3, 2008, Pages 6-20

  Thompson, Jody M ^a   Miller, Tim ^a   Krantz, Amy ^a   Thomas, Tom ^a  

^a OSF SAINT FRANCIS MEDICAL CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 39649090510     PISSN: 19322054     EISSN: 19322062     Source Type: Journal    
DOI: 10.1002/joe.20200     Document Type: Article

References (4)

1. Committee on Quality of Health Care in America & Institute of Medicine, To err is human: Building a safer health system, ed. L. T. Kohn, J. M. Corrigan, & M. S. Donaldson (Washington, DC: National Academy Press, 2000).
2. DMAIC is the acronym for the improvement phases of a Six Sigma project: (D) define the opportunity for improvement; (M) measure current process performance relative to customer requirements; (A) analyze the process and the performance data for root causes that drive process defects and waste; (1) improve the process through finding solutions that eliminate root causes; and (C) control the process through ongoing measurement and corrective action as needed.
3. The joint Commission, an independent, not-for-profit organization, is the nation's predominant standards-setting and accrediting body in health care.
4. The Pennsylvania Health Care Cost Containment Council, PHC4 Research Briefs (5), July 2005. Downloaded from the Internet at http:// www.phc4.org/reports/researchbriefs/071205/docs/ researchbrief2005report_hospacqinfections.pdf.