In the moodie: Using 'affective widgets' to help contact centre advisors fight stress

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 4868 LNCS, Issue , 2008, Pages 186-193

  Millard, Nicola ^a   Hole, Linda ^b  

^a BRITISH TELECOM   (United Kingdom)

^b BOURNEMOUTH UNIVERSITY   (United Kingdom)

Author keywords

Affective computing; Emotion; HCI

Indexed keywords

CUSTOMER SATISFACTION; HUMAN ENGINEERING; INFORMATION MANAGEMENT; KNOWLEDGE MANAGEMENT; PAINTING; PERSONNEL; SALES; TELEPHONE; USER INTERFACES;

AFFECTIVE COMPUTING; CUSTOMER EXPERIENCES; EMOTION; HCI; USER EXPERIENCE;

HUMAN COMPUTER INTERACTION;

EID: 39449130922     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-540-85099-1_16     Document Type: Conference Paper

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