SPC with applications to churn management

Quality and Reliability Engineering International

Volumn 20, Issue 5, 2004, Pages 397-406

  Pettersson, Magnus ^a  

^a Statistikkonsulterna AB   (Sweden)

Author keywords

Churn; Churn management; Data mining; Early warning system; Shewhart method; Statistical process control

Indexed keywords

ALARM SYSTEMS; DATA MINING; DATABASE SYSTEMS; PROBABILITY; QUALITY CONTROL; RELIABILITY THEORY; STATISTICAL METHODS; TIME SERIES ANALYSIS;

CHURN MANAGEMENT; CUSTOMER DATABASE; EARLY WARNING SYSTEMS; SHEWHART METHOD;

STATISTICAL PROCESS CONTROL;

EID: 3943066364     PISSN: 07488017     EISSN: None     Source Type: Journal    
DOI: 10.1002/qre.654     Document Type: Conference Paper

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