The impacts of performance measurement on the quality of working life

International Journal of Business Performance Management

Volumn 10, Issue 1, 2008, Pages 86-98

  Ukko, Juhani ^a   Tenhunen, Jarkko ^b   Rantanen, Hannu ^a  

^a LAPPEENRANTA UNIVERSITY OF TECHNOLOGY   (Finland)

^b Employment Economic Devmt Ctr C   (Finland)

Author keywords

Leadership; Management; Performance management; Performance measurement; PM; Quality of working life

Indexed keywords

EID: 39149136577     PISSN: 13684892     EISSN: 17415039     Source Type: Journal    
DOI: 10.1504/IJBPM.2008.015922     Document Type: Article

References (29)

1. Bititci, U., Carrie, A. and McDewitt, L. (1997) 'Integrated performance measurement systems: A development guide', International Journal of Operations and Production Management, Vol. 17, No. 5, pp.522-534.
2. Bititci, U., Mendibil, K., Nudurupati, S., Turner, T. and Garengo, P. (2004) 'The interplay between performance measurement, organizational culture and management styles', in A. Neely, M. Kennerley and A. Walters (Eds). Performance Measurement and Management 2004: Public and Private, Edinburgh, UK, pp.107-114.
3. Bourne, M., Neely, A., Mills, J. and Platts, K. (2003) 'Implementing performance measurement systems: A literature review', International Journal of Business Performance Management, Vol. 5, No. 1, pp.1-24.
4. Dumond, E.J. (1994) 'Making best use of performance measures and information', International Journal of Operations and Production Management, Vol. 14, No. 9, pp.16-31.
5. Eisenhardt, K.M. (1989) 'Building theories from case study research', The Academy of Management Review, Vol. 14, No. 4, pp.532-550.
6. Gilgeous, V. (1998) 'Manufacturing managers: Their quality of working life', Integrated Manufacturing Systems, Vol. 9, No. 3, pp.173-181.
7. Gooderham, G. (2001) 'The top 10 lessons of implementing performance management systems', Journal of Cost Management, Vol. 15, No. 1, pp.29-33.
8. Graber, J.M. (1980) 'Conceptualization and measurement of quality of working life', Dissertation, The Claremont Graduate University, p.150.
9. Juuti, P. and Vuorela, A. (2002) Johtaminen ja työyhteisön hyvinvointi, PS-kustannus Jyväskylä, p.156 (in Finnish).
10. Kaplan, R.S. and Norton, D.P. (1992) 'The balanced scorecard - measures that drive performance', Harvard Business Review, January-February, pp.71-79.
11. Kaplan, R.S. and Norton, D.P. (1996) The Balanced Scorecard: Translating Strategy into Action, Boston: Harvard Business School Press, p.322.
12. Letza, S.R. (1996) 'The design and implementation of the balanced business scorecard', Business Process Re-engineering and Management Journal, Vol. 2, No. 3, pp.54-76.
13. Lynch, R.L. and Cross, K.F. (1995) Measure Up!: Yardsticks for Continuous Improvement, 2nd edition, Cambridge: Blackwell Publishers Inc., p.250.
14. McKee, D. (2003) 'Productivity tools: "horses for courses"', Work Study, Vol. 52, No. 3, pp.136-140.
15. Mettänen, P., Jungman, H. and Lönnqvist, A. (2004) 'Mirax - a flexible performance reporting tool for knowledge intensive SMEs', in A. Neely, M. Kennerley and A. Walters (Eds). Performance Measurement and Management 2004: Public and Private, Edinburgh, UK, pp.1149-1156.
16. Neely, A. and Adams, C. (2001) 'The performance prism perspective', Journal of Cost Management, Vol. 15, No. 1, pp.7-15.
17. Neely, A., Mills, J., Platts, K., Richards, H., Gregory, M., Bourne, M. and Kennerley, M. (2000) 'Performance measurement system design: developing and testing a process-based approach', International Journal of Operations and Production Management, Vol. 20, No. 10, pp.1119-1145.
18. Olve, N-G., Roy, J. and Wetter, M. (1998) Balanced Scorecard - yrityksen strateginen ohjausmenetelmä, 2nd edition, Porvoo: WSOY, p.256 (in Finnish).
19. Packard, T.R. (1981) 'The quality of working life in a social work bureaucracy: Participation, performance, and job satisfaction', Dissertation, University of California, Los Angeles, p.174.
20. Rautajoki, P. (1995) Tuottavuuden mittaus ja analysointi metalliteollisuudessa, Tampereen teknillinen korkeakoulu, p.181 (in Finnish).
21. Robson, I. (2004) 'Implementing a performance measurement system capable of creating culture of high performance', in A. Neely, M. Kennerley and A. Walters (Eds). Performance Measurement and Management 2004: Public and Private, UK: Edinburgh, pp.1189-1196.
22. Ruth, T. (1996) 'The attributes of leadership', Leadership and Organization Development Journal, Vol. 17, No. 1, pp.27-31.
23. Simons, R. (2000) Performance Measurement and Control systems for Implementing Strategy, New Jersey: Prentice Hall, p.780.
24. Sloan Jr., A.P. (1964) 'The management of general motors', in D.S. Pugh (Ed). Organization Theory, 2nd edition, Harmondsworth, England: Penguin Books.
25. Tenhunen, J., Ukko, J., Markus, T. and Rantanen, H. (2003) 'Applying balanced scorecard principles on the SAKE-system: Case Telekolmio Oy', Implementation and Impact of Performance Measurement Systems. Proceedings of the 3rd International Workshop on Performance Measurement Bergamo, Italy, pp.423-434.
26. Tenhunen, J., Ukko, J. and Rantanen, H. (2002) 'Principles in the implementation of a performance measurement system in SMEs', Performance Measurement for Increased Competitiveness. Proceedings of the 2nd International Workshop on Performance Measurement, Hanover, Germany, pp.111-118.
27. Toivanen, J. (2001) Balanced Scorecardin Implementointi ja käytön nykytila Suomessa, Acta Universitatis Lappeenrantaensis 108, Lappeenrannan teknillinen korkeakoulu, p.216 (in Finnish).
28. Ukko, J., Tenhunen, J. and Rantanen, H. (2005) Suorituskyvyn mittaamisen vaikutukset yrityksen johtamiseen - johdon ja henkilöstön näkökulmat, Lahti, Lappeenrannan teknillinen yliopisto, p.80 (in Finnish).
29. Yin, R.K. (2003) Case Study Research. Design and Methods, 3rd edition, Sage Publications, p.181.