Software product assessment based on customer inputs: metrics and managerial implications

International Journal of Services and Operations Management

Volumn 1, Issue 1, 2005, Pages 44-55

  Damien, Paul ^a   Krishnan, Mayuram S ^b   Meyer, Mary C ^c   Ramaswamy, Venkatram ^b  

^a UNIVERSITY OF TEXAS AT AUSTIN   (United States)

^b UNIVERSITY OF MICHIGAN   (United States)

^c UNIVERSITY OF GEORGIA   (United States)

Author keywords

alignment indices; Bayesian inference; customer satisfaction; software products

Indexed keywords

EID: 39149126852     PISSN: 17442370     EISSN: 17442389     Source Type: Journal    
DOI: 10.1504/IJSOM.2005.006317     Document Type: Article

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