Globalization and the call center industry

International Sociology

Volumn 23, Issue 2, 2008, Pages 197-210

  Abraham, Margaret ^a  

^a HOFSTRA UNIVERSITY   (United States)

Author keywords

Call centers; Globalization of services; Labor union organizing; Offshore outsourcing; Work organization

Indexed keywords

EID: 39149120211     PISSN: 02685809     EISSN: 14617242     Source Type: Journal    
DOI: 10.1177/0268580907086376     Document Type: Article

References (5)

1. Batt, R., Doellgast, V. and Kwon, H. (2005) US Call Center Industry Report 2004 National Benchmarking Report Strategy, HR Practices and Performance, CAHRS Working Paper No. 05-06. Ithaca, NY: Cornell University, School of Industrial and Labor Relations, Center for Advanced Human Resource Studies ; at: digitalcommons.ilr.cornell.edu/cahrswp/6
2. Deery, S. and Kinnie, N. (2004) Call Centres and Human Resource Management: A Cross-National Perspective. Basingstoke: Palgrave Macmillan.
3. Frenkel, S.J., Korczynski, M.K., Shire, M. and Tam, M. (1999) On the Frontline: Organization of Work in the Information Economy. Ithaca, NY: Cornell University Press.
4. Holtgrewe, U., Kerst, C. and Shire, K. (2002) Re-Organizing Service Work: Call Centres in Germany and Britain. Aldershot: Ashgate.
5. Mirchandani, K. (2003) ' Making Americans: Transnational Call Centre Work in India '; at: www.mngt.waikato.ac.nz/ejrot/cmsconference/2003/proceedings/ postcolonial/Mirchandani.pdf