Typology and dimensionality of litigation public relations strategies: The Hewlett-Packard board pretexting scandal case

Public Relations Review

Volumn 34, Issue 1, 2008, Pages 66-69

  Jin, Yan ^a   Kelsay, Christopher J ^a  

^a VIRGINIA COMMONWEALTH UNIVERSITY   (United States)

Author keywords

Emotion; Litigation public relations; Strategy; Threat

Indexed keywords

EID: 39149091698     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pubrev.2007.11.009     Document Type: Article

References (22)

1. Allen M.W., and Caillouet R.H. Legitimation endeavors; Impress management strategies used by an organization in crisis. Communication Monographs 61 (1994) 44-62
2. Benoit W.L. Accounts, excuses, and apologies: A theory of image restoration (1995), State University of New York Press, Albany, NY
3. Brinson S.L., and Benoit W.L. The tarnished star: Restoring Texaco's damaged public image. Management Communication Quarterly 12 (1999) 483-510
4. Cameron G.T., Wilcox D.L., Reber H.R., and Shin J. Public relations: Managing competition and conflict. 1st ed. (2006), Allyn & Bacon, Boston
5. Coombs W.T. An analytic framework for crisis situations: Better responses from a better understanding of the situation. Journal of Public Relations Research 10 3 (1998) 179-193
6. Coombs W.T. Information and compassion in crisis responses: A test of their effects. Journal of Public Relations Research 11 (1999) 125-142
7. Coombs W.T. Crisis management: A communicative approach. In: Botan C.H., and Hazlenton V. (Eds). Public relations theory 2 (2006), Lawrence Erlbaum Associates 171-197
8. Fitzpatrick L.R., and Rubin M.S. Public relations vs. legal strategies in organizational crisis decisions. Public Relations Review 21 (1995) 21-33
9. Gibson D.C., and Padilla M.E. Litigation public relations problems and limits. Public Relations Review 25 2 (1999) 215-233
10. Guth D.W. The acceptance and use of public relations practices among Kansas Litigators. Public Relations Review 22 4 (1996) 341-354
11. Haggerty J.F. In the court of public opinion: Winning your case with public relations (2003), Wiley
12. Hazleton V. Symbolic resources: Processes in the development and use of symbolic resources. In: Armbrecht W., Avenarius H., and Zabel U. (Eds). Image and PR: Kann image Gegenstand einer Public Relations-Wissenschaft sein? [Image and PR: Can image be a subject of public relations science] Wiesbaden (1993), Westdeutscher Verlag, Germany 87-100
13. Hazlenton Jr. V., and Long L.W. Concepts for public relations education, research, and practice: A communication point of view. Central States Speech Journal 39 (1988) 77-87
14. Hearit K.M. Apologies and public relations crises at Chrysler, Toshiba, and Volvo. Public Relations Review 20 2 (1994) 113-125
15. Hearit K.M. "Mistakes were made": Organizations, apologia, and crises of social legitimacy. Communication Studies 46 (1995) 1-17
16. Huang Y., Lin Y., and Su S. Crisis communicative strategies in Taiwan: Category, continuum, and cultural implication. Public Relations Review 31 (2005) 229-238
17. Jin Y., and Cameron G.T. The effects of threat type and duration on public relations professional's cognitive, affective and conative responses in crisis situations. Journal of Public Relations Research 19 3 (2007) 255-281
18. Jin Y., Pang A., and Cameron G.T. Integrated crisis mapping: Toward a publics-based, emotion-driven conceptualization in crisis communication. Sphera Publica 7 (2007) 81-95
19. Reber B., Cropp F., and Cameron G.T. Impossible odds: Contributions of legal counsel and public relations practitioners in a hostile takeover of Conrail Inc. by Norfolk Southern Railroad. Journal of Public Relations Research 15 1 (2003) 1-25
20. Richins M.L. Measuring emotions in the consumption experience. Journal of Consumer Research 24 September (1997) 127-146
21. Warrington W. Intimate journalism (1997), Sage, California
22. Werder K.P. Responding to activism: An experimental analysis of public relations strategy influence on attributes of publics. Journal of Public Relations Research 18 4 (2006) 335-356