Citizen or customer? Complaints handling in the public sector

International Review of Administrative Sciences

Volumn 73, Issue 4, 2007, Pages 549-556

  Brewer, Brian ^a  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Citizenship; Complaints handling; Consumerism; Public management; Redress

Indexed keywords

ACCOUNTABILITY; CITIZENSHIP; CONFERENCE PROCEEDING; DECISION MAKING; GOVERNANCE APPROACH; PRIVATIZATION; PUBLIC SECTOR; PUBLIC SERVICE; PUBLIC-PRIVATE PARTNERSHIP;

EID: 39049146153     PISSN: 00208523     EISSN: 14617226     Source Type: Journal    
DOI: 10.1177/0020852307083457     Document Type: Conference Paper

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