From network management to service management - A challenge to telecom service providers

Second International Conference on Innovative Computing, Information and Control, ICICIC 2007

Volumn , Issue , 2007, Pages

  Wong, Dominic ^a   Ting, Cliff ^b   Yeh, Cherng ^c  

^a FO GUANG UNIVERSITY   (Taiwan)

^b IBM Research   (China)

^c Strategy and Architecture T Mobile ^*

Author keywords

[No Author keywords available]

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; CUSTOMER SATISFACTION; NETWORK MANAGEMENT; WEB SERVICES;

SERVICE MANAGEMENT; SERVICE ORIENTED ARCHITECTURE (SOA); TELECOM SERVICE PROVIDERS;

INTERNET SERVICE PROVIDERS;

EID: 39049091477     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICICIC.2007.317     Document Type: Conference Paper

References (2)

1. ITU-T Recommendation M. 3100.
2. Enhanced Telecom Operations Map (eTOM), The Business Frame Work, Release 7.0, GB921, TeleManagement Forum, February 2007.