Access to and use of NHS Patient Advice and Liaison Service (PALS): The views of children, young people, parents and PALS staff

Child: Care, Health and Development

Volumn 34, Issue 2, 2008, Pages 145-151

  Heaton, J ^a   Sloper, P ^a   Clarke, S ^a  

^a UNIVERSITY OF YORK   (United Kingdom)

Author keywords

Children and young people; Healthcare decision making; Iser involvement; Parents; Patient Advice and Liaison Service (PALS)

Indexed keywords

ADOLESCENT; ADULT; AGE DISTRIBUTION; ARTICLE; FEMALE; HEALTH CARE ACCESS; HEALTH CARE DELIVERY; HEALTH CARE UTILIZATION; HEALTH SURVEY; HUMAN; INTERVIEW; MALE; NATIONAL HEALTH SERVICE; PATIENT SATISFACTION; PRIORITY JOURNAL; QUALITATIVE ANALYSIS; QUANTITATIVE ANALYSIS; SCHOOL CHILD; TELEPHONE; TRAINING;

ADOLESCENT; ADULT; ATTITUDE OF HEALTH PERSONNEL; CHILD; CHILD HEALTH SERVICES; CHILD, PRESCHOOL; FEMALE; HEALTH KNOWLEDGE, ATTITUDES, PRACTICE; HEALTH SERVICES ACCESSIBILITY; HUMANS; MALE; MIDDLE AGED; PARENTS; PATIENT SATISFACTION; QUESTIONNAIRES; STATE MEDICINE;

EID: 38949117275     PISSN: 03051862     EISSN: 13652214     Source Type: Journal    
DOI: 10.1111/j.1365-2214.2007.00749.x     Document Type: Article

References (7)

1. Department of Health (2000) The NHS Plan: A Plan for Investment, a Plan for Reform. Department of Health, London, UK.
2. Department of Health (2002) Supporting the Implementation of Patient Advice and Liaison Services: A Resource Pack. Department of Health, London, UK.
3. Department of Health (2003a) PALS National Care Standards and Evaluation Framework. Assessing Performance Against National Core Standards for PALS. Department of Health, London, UK.
4. Department of Health (2003b) Getting the Right Start: The National Service Framework for Children-Standard for Hospital Services. Department of Health, London, UK.
5. Heaton, J. & Sloper, P. (2004) National Survey of Patient Advice and Liaison Services (PALS) in England: Children, young people and parents' access to and use of PALS. Child: Care, health and development, 30, 495-501.
6. Ritchie, J. & Spencer, L. (1995) Qualitative data analysis for applied policy research. In: Analysing Qualitative Data (eds A. Bryman & R. Burgess), pp. 173-194. Routledge, London, UK.
7. Witchell, L. & Lester, S. (2005) Ask the children - auditing children's services with PALS standards. Paediatric Nursing, 17, 34-36.