Experience based design: A practical method of working with patients to redesign services

Clinical Governance

Volumn 13, Issue 1, 2008, Pages 51-58

  Pickles, John Pickles ^a   Hide, Elaine Hide ^a   Maher, Lynne Maher ^b  

^a LUTON AND DUNSTABLE HOSPITAL   (United Kingdom)

^b UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Clinical governance; Experience; National Health Service; Story telling

Indexed keywords

ARTICLE; HEALTH CARE DELIVERY; HEALTH CARE MANAGEMENT; HEALTH CARE MANPOWER; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HEALTH SERVICE; LEARNING; NATIONAL HEALTH SERVICE; PERSONAL EXPERIENCE; PRIORITY JOURNAL; SAFETY; UNITED KINGDOM;

EID: 38749146336     PISSN: 14777274     EISSN: None     Source Type: Journal    
DOI: 10.1108/14777270810850634     Document Type: Article

References (6)

1. Department of Health (1998), A First Class Service: Quality in the NHS, HM Stationery Office, London.
2. Department of Health (2005), Creating a Patient-Led NHS: Delivering the NHS Improvement Plan, HM Stationery Office, London.
3. Healthcare Commission (2005), The State of Healthcare 2005, available at: www.healthcarecomission.org.uk/NationalFindings/StateOfHealthcare (accessed 26 February 2007).
4. Peak, M., Burke, R., Ryan, S., Wratten, K., Tyrnock, R. and Vellenoweth, C. (2005), "Clinical governance - the turn of clinical improvement?", Clinical Governance: An International Journal, Vol. 10 No. 2, pp. 98-105.
5. Plochg, T. and Klazinga, N.S. (2005), "Talking towards excellence: a theoretical underpinning of the dialogue between doctors and managers", Clinical Governance: An International Journal, Vol. 10 No. 1, pp. 41-8.
6. Roland, M., Campbell, S. and Wilkin, D. (2001), "Clinical governance: A convincing strategy for quality improvement?", Journal of Management in Medicine, Vol. 15 No. 3, pp. 188-201.