Pharmacy patronage: Identifying key factors in the decision making process using the determinant attribute approach

Journal of the American Pharmacists Association

Volumn 48, Issue 1, 2008, Pages 71-85

  Franic, Duska M ^a   Haddock, Sarah M ^b   Tucker, Leslie Tootle ^c   Wooten, Nathan ^d  

^a UNIVERSITY OF GEORGIA   (United States)

^b Publix Pharmacy   (United States)

^c Evans Memorial Hospital   (United States)

^d NONE

Author keywords

Consumers; Dispensing; Drug costs; Marketing; Patient preferences; Patronage

Indexed keywords

ADULT; AGED; ARTICLE; CONSUMER; CROSS-SECTIONAL STUDY; DECISION MAKING; EPIDEMIOLOGY; FEMALE; HUMAN; HUMAN RELATION; MALE; MIDDLE AGED; PHARMACIST; PHARMACY; PHYSIOLOGY; STANDARD; STATISTICS; UNITED STATES; UTILIZATION REVIEW;

ADULT; AGED; CHOICE BEHAVIOR; COMMUNITY PHARMACY SERVICES; CONSUMER SATISFACTION; CROSS-SECTIONAL STUDIES; DECISION MAKING; FEMALE; GEORGIA; HEALTH CARE SURVEYS; HUMANS; MALE; MIDDLE AGED; PHARMACIES; PHARMACISTS; PROFESSIONAL-PATIENT RELATIONS;

EID: 38749133068     PISSN: 15443191     EISSN: 15443450     Source Type: Journal    
DOI: 10.1331/JAPhA.2008.07014     Document Type: Article

References (56)

1. Anderson WT, Cox EP, Fulcher DG. Bank selection decisions and market segmentation. J Mark. 1976;40:40-5.
2. Lumpkin JR, Greenberg BA, Goldstucker JL. Marketplace needs of the elderly: determinant attributes and store choice. J Retailing. 1985;61:75-105.
3. Arnold SJ, Oum TH, Tigert DJ. Determinant attributes in retail patronage: seasonal, temporal, regional and international comparisons. J Mark Res. 1983;20:149-57.
4. Taylor SL, Capella LM. Hospital outshopping: determinant attributes and hospital choice. Health Care Manage Rev. 1996;21:33-44.
5. Rupp MT, Pathak DS. Predicting enrollment decisions in a preferred provider organization: a comparison of models: features versus benefits. J Health Care Mark. 1988;8:5-15.
6. Seaton B, Vogel RH. An attitudinal evaluation of hospitals: a determinant attribute and market segmentation study. J Acad Market Sci. 1978;6:39-51.
7. Hill JC. Determinant attributes in nursing home choice. Health Mark Q. 2001;19:73-88.
8. Schommer JC, Kucukarslan SN. Measuring patient satisfaction with pharmaceutical services. Am J Health Syst Pharm. 1997;54:2721-32.
9. Carroll NV, Jowdy AW. Demographic and prescription patronage motive differences among segments in the community pharmacy markets. J Pharm Mark Manage. 1987;1:19-33.
10. Gagnon JP. Factors affecting pharmacy patronage motives: a literature review. J Am Pharm Assoc. 1977;NS17:556-59, 566.
11. Joyce G, Hubbard CW. Consumer patronage for pharmaceutical services: a comparative analysis of upper income households in urban areas. J Pharm Mark Manage. 1988;3:3-17.
12. Kabat HF. Choice of source of pharmaceutical service. J Am Pharm Assoc. 1969;NS9(2):73-8.
13. Lipowski EE, Wiederholt JB. Developing a measure of retail pharmacy image. J Pharm Mark Manage. 1987;1:149-57.
14. Lipowski EE. Predictors of community pharmacy preference: a logistic regression analysis of consumers' socioeconomic and shopping characteristics. J Pharm Mark Manage. 1991;6:43-61.
15. Lipowski EE. How consumers choose a pharmacy. Am Pharm. 1993:NS33(12 suppl):S14-7.
16. Metge CJ, Hendericksen C, Maine L. Consumer attitudes, behaviors, and perceptions about pharmacies, pharmacists and pharmaceutical care. J Am Pharm Assoc. 1998;38:37-47.
17. Nickel P, Wertheimer Al. Factors affecting consumers' images and choice of drug stores. J Retailing. 1979;55:71-8.
18. Baldwin HJ, Riley DA, Wojcik AF. Prescription purchasers' patronage motives. Pharm Manage Comb Am J Pharm. 1979;151:185-9.
19. Bawair SA. Consumer attitudes towards community pharmacy services in Saudi Arabia. Int J Pharm Pract. 2004;12:83-9.
20. Gagnon JP, Carroll NV. A strategy for marketing pharmacy services. Am Pharm. 1982;NS22(1):53-6.
21. Smith HA, Coons SJ. Patronage factors and consumer satisfaction with sources of prescription purchases. J Pharm Mark Manage. 1990;4:61-81.
22. Smith HA, Coons SJ. Changing source of prescription purchases: a patronage loyalty study. J Pharm Mark Manage. 1990;4:59-74.
23. Coons SJ, Smith HA. Pharmacy patronage among a sample of older adults. J Geriatr Drug Ther. 1991;5:67-77.
24. Smith HA, Coons SJ. What factors affect patronage loyalty? Pharm Times. 1991;57(Jan):89-91.
25. Smith HA, Coons SJ, Kryscio RJ, Parker CL. Pharmacy patronage and marketing strategies for success. NARD J. 1991;113(Feb):41-3.
26. Youstra KJ, Birdwell SW, Schneider PJ, Pfeifer RW. Patients' perceptions of pharmaceutical services offered by an ambulatory clinic pharmacy. Hosp Pharm. 1993;28:1207-11.
27. Mason JB, Wong J. How consumers perceive your store. NARD J. 1982;104(Sep):6-7.
28. Shannon GW, Cromley EK, Fink JL. Pharmacy patronage among the elderly: selected racial and geographic patterns. Soc Sci Med. 1985;20:85-93.
29. Stoffer SS, Szpunar WE. Independent, chain, or mail-order pharmacy: where do patients have their prescriptions filled? Postgrad Med. 1988;83:193-5.
30. Stergachis A, Maine L, Brown L. The 2001 National Pharmacy Consumer Survey. J Am Pharm Assoc. 2002;42:568-76.
31. Stewart JE, Kabat HF, Purohit A. Consumer pharmacist congruence: understanding consumer wants and needs. J Am Pharm Assoc.1977;NS17:358-61.
32. Wiederholt JB. Development of an instrument to measure evaluative criteria that patients use in selecting a pharmacy for obtaining prescription drugs. J Pharm Mark Manage. 1987;1:35-57.
33. Zelnio RN, Gagnon JP. Pharmacy image and marketing strategy. Pharm Manage. 1979;151:127-133, 144.
34. Franic DM, Grauer D, Law A. An evaluation of patients' attitudes toward pharmacy selection: a determinant attribute approach. J Pharm Mark Manage. 2005;17:35-50.
35. Alpert MI. Unresolved issues in identification of determinant attributes. Adv Consum Res. 1980;7:83-8.
36. Myers JH, Alpert MI. Semantic confusion in attitude research: salience versus important versus determinance. Adv Consum Res. 1977;4:106-10.
37. Myers JH, Alpert MI. Determinant buying attitudes: meaning and measurement. J Marketing. 1968;32:13-20.
38. Newcomb JM. Consumer attitudes about their pharmacists and their services. Md Pharm. 1979;55 (Jul):8-10,13,15,18-20.
39. Keckler D, Gagnon JP, Nelson AA. Does price dosing influence pharmacy patronage? Apothecary. 1975;87(3):10-12, 30-4.
40. Stewart JE, Kabat HF, Purohit A. Consumer pharmacist congruence: understanding consumer wants and needs. J Am Pharm Assoc. 1977;NS17:358-61.
41. Kreling DH, Wiederholt JB. Selecting health insurance: the importance of prescription drug coverage and pharmacy factors in consumer decision making. J Pharm Mark Manage. 1987;1:3-18.
42. Gagnon JP. Pharmaceutical services: consumer perceptions. J Am Pharm Assoc. 1976;NS16:137-142,162.
43. Anderson WT, Cox EP. Determinance versus importance in bank selection criteria a reply. J Marketing. 1977;41:85-7.
44. Alpert MI. Identification of determinant attributes: a comparison of methods. J Marketing Res. 1971;8:184-91.
45. Streiner DL, Norman GR. Health measurement scales: a practical guide to their development and use. 2nd ed. Oxford, U.K.: Oxford University Press; 1995.
46. Nunnally JC, Bernstein IH. Psychometric theory. 3rd ed. New York: McGraw-Hill; 1994.
47. Gentry JW, Burns AC. How "important" are evaluative criteria in shopping center patronage? J Retailing. 1977;53:73-95.
48. Kenski K, Fishbein M. The predictive benefits of importance: do issue importance ratings improve the prediction of political attitudes. J Appl Soc Psych. 2005;35:487-507.
49. Dupuy GM, Kehoe WJ, Linneman RF, et al. Comments on bank selection decision and market segmentation. J Marketing. 1976:40:89-91.
50. Doyle P, Fenwick I. How store image affects grocery habits in grocery chains. J Retailing. 1974;50:39-52.
51. Stewart DW. The application and misapplication of factoranalysis in marketing research. J Marketing Res. 1981;18:51-62.
52. Ortiz M, Ledin D, Thomas R, et al. Impact of professional services on pharmacy patronage: findings of a Pharmacy Practice Foundation survey: part 6. Aust J Pharm. 1987;68:207-14.
53. Casey B. Trained employees connect retailers with loyal consumers, survey finds. Drug Store News. 2003;25(12):23.
54. Schommer JC. The effect of age on pharmacy patronage: is locational convenience a lurking variable? J Pharm Mark Manage. 1994;9:33-46.
55. Navarro RP. Prescription drug benefits in managed care. In: Kongstvedt PR, ed. Essentials of managed health care. 4th ed. Gaithersburg, Md.: Aspen Publishers; 2001:293-331.
56. Health Strategies Consultancy LLC. Follow the pill: understanding the US commercial pharmaceutical supply chain. Washington, D.C: The Henry H. Kaiser Family Foundation; 2005.