Managing product returns in customer-centric e-tail environments

International Journal of Services, Technology and Management

Volumn 9, Issue 1, 2008, Pages 51-70

  Min, Hokey ^a   Ko, Chang Seong ^b   Ko, Hyun Jeung ^c  

^a BOWLING GREEN STATE UNIVERSITY   (United States)

^b Kyungsung University   (South Korea)

^c Korea Maritime Institute   (South Korea)

Author keywords

e tailing; Genetic algorithm; Reverse logistics

Indexed keywords

COST EFFECTIVENESS; GENETIC ALGORITHMS; LIFE CYCLE; LOGISTICS; MATHEMATICAL MODELS; PRODUCT DEVELOPMENT; SALES;

COLLECTION POINTS; E-TAILING; REVERSE LOGISTICS;

ELECTRONIC COMMERCE;

EID: 38649095198     PISSN: 14606720     EISSN: 1741525X     Source Type: Journal    
DOI: 10.1504/IJSTM.2008.016811     Document Type: Article

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