Student services in the 21st century: Evolution and innovation in discovering student needs, teaching information literacy, and designing library 2.0-based services

Legal Reference Services Quarterly

Volumn 26, Issue 1-2, 2007, Pages 135-170

  Jayasuriya, Kumar Percy H ^a   Brillantine, Frances M ^b  

^a GEORGETOWN UNIVERSITY LAW CENTER   (United States)

^b CATHOLIC UNIVERSITY OF AMERICA   (United States)

Author keywords

Citeulike; Collaborating tagging; Connotea; Course management software; Courseware; Delicicious; Focus groups; Information literacy; Instant messaging; Library 2.0; LibraryThing; SecondLife; Social bookmarking; Social networking; Social reference managers; Student surveys; Usage tests; Web 2.0

Indexed keywords

EID: 38449088545     PISSN: 0270319X     EISSN: 1540949X     Source Type: Journal    
DOI: 10.1300/J113v26n01_08     Document Type: Article

References (164)

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20. Supra n. 8.
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26. Supra n. 24.
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32. The sample questions were used by Catholic University of America's Judge Kathryn J. DuFour Law Library.
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35. Some of the survey questions in Appendix II were used by Catholic University of America, Judge Kathryn J. DuFour Law Library. Other questions were inspired by researching this article.
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38. For further reading on the creation of library surveys, see generally King Supra n. 16.
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47. See, infra n. 52.
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60. See, Jeanne Galvin, Alternative Strategies for Promoting Information Literacy,
61. J. of Acadernic Librarainship 352, 353 (2005).
62. Id.
63. Id. at 212.
64. Id. at 216.
65. Id. at 213, (citing Nancy Dewald, Transporting Good Library Instruction Practices Into the Web Environment, 25 J. of Academic Librarianship 26 (1999)).
66. Paul L. Hrycaj, Elements of Active Learning in the Online Tutorials of ARL Members, 33 Ref. Serv. Rev. 210, 213 (2005),
67. Li Zhang, Effectively Incorporating Instructional Media into Web-Based Informational Literacy, 24 Electronic Lib. 294 (2006).
68. Both articles cited to Nancy Dewald, Transporting Good Library Instruction Practices Into the Web Environment, 25 J. of Acadernic Librarianship 26 (1999).
69. Li Zhang, id. at 297 (2006).
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80. R. David Lankes, Joanne Silverstein, & Scott Nicholson, Participatory Networks: The Library as Conversation: Executive Summary 3, http://iis.syr.edu/projects/PNOpen/ExecSummary.pdf (accessed Feb. 8, 2007).
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83. Id.
84. Id.
85. Amazon.com, http://www.amazon.com (accessed Feb. 8, 2007).
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87. Flickr.com, About Flickr, http://www.flickr.com/about/ (accessed Feb. 8, 2007).
88. Michael Stephens, Web 2.0 & Libraries: Best Practicesfor Social Software 42 Lib. Technology Rpts. 15 (July/Aug. 2006).
89. Id. at 36.
90. Id. at 32.
91. Id. at 52.
92. Wikipedia, Wikipedia: Introduction, http://en.wikipedia.org/wiki/ Wikipedia: Introduction (accessed Feb. 8, 2007).
93. Paul Miller, Library 2.0: The Challenge of Disruptive Innovation 3 (Talis Feb. 2006) (available athttp://www.talis.com/resources/documents/ 447_Library_2_prf1.pdf).
94. infra n. 89.
95. R. David Lankes, Joanne Silverstein, & Scott Nicholson, Participatory Networks: The Library as Conversation: Executive Summary 2, http://iis.syr.edu/projects/PNOpen/ExecSummary.pdf (accessed Feb. 8, 2007).
96. Id. at 3.
97. Id. at 6.
98. Ann Arbor District Library, http://www.aadl.org (accessed Feb. 8, 2007)
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100. see, Michael Stephens, Web 2.0 & Libraries: Best Practices for Social Software 42 Lib. Technology Rpts. 22 (July/Aug. 2006).
101. Plymouth State University, WPopac Blog, http://www.plymouth.edu/ library/opac; see, Michael Stephens, Web 2.0 & Libraries: Best Practices for Social Software 42 Lib. Technology Rpts. 24 (July/Aug. 2006).
102. Deborah Lee, iPod, You-pod, We-pod: Podcasting and Marketing Library Services, 20 Lib. Administration & Mgt 206, 207 (2006).
103. Oklahoma City University School of Law, Research Guides and Pathfinders, http://www.okcu.edu/law/lawlib/ library_researchguides.php (accessed Feb. 8. 2007).
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105. St, Joseph County Public Library, SJCPL Subject Guides, http://sjcpl.lib.in.us/subjectguideslindex.php/Main_Page (accessed Feb. 8, 2007)
106. see, Michael Stephens, Web 2.0 & Libraries: Best Practices for Social Software 42 Lib. Technology Rpts. 54 (July/Aug. 2006).
107. Melissa L. Rethlefsen, Product Pipeline, Netconnect 14 (Fall 2006) (available at http://www.libraryjournal.com/article/CA6344746.html).
108. Wikipedia, Social Bookmarking, http://en.wikipedia.org/wiki/ Social_bookmarking (accessed Feb. 8, 2007).
109. George Macgregor & Emma McCulloch, Collaborative Tagging as a Knowledge Organisational and Resource Discovery Tool, 55 Lib. Rev. 291, 294 (2006).
110. Id. at 295.
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121. Id.; See, Aaron Rutkoff, Social Networking for Bookworms, The Wall St. J Online (June 27, 2006), http://online.wsj.com/public/ article/SB115109622468789252-i8U6LIHU7ChfgbxGloZ_iunOIWE_20060727.html.
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124. Id.
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127. Supra n. 105.
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130. See, LivePerson, LivePerson Small and Midsize Buisness Solutions, http://www.liveperson.com/sb/ (accessed Dec. 21, 2006).
131. Jana Smith Ronan, Chat Reference: A Guide to Live Virtual Reference Services 29-20 (Libraries Unlimited 2003).
132. Sarah Houghston & Aaron Schmidt, Web-Based Chat vs. Instant Messaging: Who Wins? 29 Online 29 (July 1, 2005).
133. Id.;
134. Pascal Lupien, Virtual Reference: In the Age of Pop-up Blockers, Firewalls, and Service pack 2, 30 Online 14 (July 1, 2006).
135. AOL, AIM, http://www.aim.com/ (accessed Feb. 12, 2007).
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137. Yahoo!, Yahoo! Messenger, http://messenger.yahoo.com/ (accessed Feb. 12, 2007).
138. MSN, MSN Live Messenger, http://get.live.com/messenger/overview (accessed Feb. 12, 2007).
139. Stephens, Supra n. 87, at 1, 45-50
140. (after describing the value of IM-based library service the author suggest issues to consider while designing the services and best practices for IM library services)
141. Wilfred (Ben) Drew, Give them what they Already Use-AOL Instant Messenger A Case Study, in Ronan, Supra n. 129.
142. See, Paul Miller, "CIL2006-Building Communities with IM," Panlibus, March 22, 2006, available at http://blogs.talis.com/panlibus/ archives/ 2006/03/cil2006_buildin.html
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144. Id. at i
145. Id. at 4.
146. Id at 12.
147. Amanda Lenhart, Mary Madden & Paul Hitlin, Tees and Technology: Youth are Leading the Transition to a Fully Wired and Mobile Nation 15 (Pew and Internet & American Life Project July 27, 2005) (available at http://www.pewInternet.org/pdfs/ PIP_Teens_Tech_July2005Web.pdfInternetWeb).
148. See, infra n. 136.
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153. infra n. 146 (26% checked once a day and another 22% checked more often).
154. Beth Evans, Your Space of MySpace, Netconnect 8 (Fall 2006) (available at http://www.libraryjournal.com/article/CA6375465.html) (The publication is a supplement to Library Journal).
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163. This report was produced by LibQUAL+™ for The Catholic University of America Law Library. LibQUAL+™ is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). For more information, visit http://www.libqual.org/.
164. Some of these survey questions were used by Catholic University of America, Judge Kathryn J. DuFour Law Library. Other questions were inspired by researching this article.