The culture of information systems in knowledge-creating contexts: The role of user-centred design

Informing Science

Volumn 10, Issue , 2007, Pages 203-235

  Pang, Natalie ^a   Schauder, Don ^a  

^a MONASH UNIVERSITY   (Australia)

Author keywords

Community informatics; Cultural institutions; Knowledge creation; Participatory design; Reflexive design; Structuration theory; User centred design

Indexed keywords

EID: 38349065315     PISSN: 15214672     EISSN: 15214672     Source Type: Journal    
DOI: 10.28945/466     Document Type: Article

References (56)

1. Abelse, E. G., White, M. D., & Hahn, K. (1998). A user-based design process for web sites. Internet Research, 8(1), 39-50.
2. Agre, P. E. (1995). Conceptions of the user in computer systems design. In P. J. Thomas (Ed.), The Social and interactional dimensions of human-computer interfaces (pp. 67-106). New York: Cambridge University Press.
3. Alexander, D. (2003). Redesign of the Monash University web site: A case study in user-centred design methods. In AusWeb 2003 Conference, Sanctuary Cove, 5-9 July. Retrieved November 2, 2005 from http://ausweb.scu.edu. au/aw03/papers/_alexander
4. Allen, B. L. (1996). Information tasks: toward a user-centered approach to information systems. San Diego: Academic Press.
5. Baroudi, J. J., Olson, M. H. & Ives, B. (1986). An empirical study of the impact of user involvement on system usage and information satisfaction. Communications of the ACM, 29(3), 232-238.
6. Bell, D. (1996). The cultural contradictions of capitalism. New York: Harper Collins.
7. Berger, K.W. and Hines R.W. (1992). What does the user really want? The library user survey project at Duke University. The Journal of Academic Librarianship, 20(5/6), 306-309.
8. Bonner, J. V. H., & Porter, J. M. (2002). Envisioning future needs: From pragmatics to pleasure. In W. S. Green & P. W. Jordan (Eds.), Pleasure with products: Beyond usability (pp. 151-161). New York: Taylor & Francis.
9. Buckland, M. (1996). Information as thing. Journal ofthe American Society for Information Science, 42(5), 351-360.
10. Burstein, F., & Linger, H. (2003). Supporting post-Fordist work practices: A knowledge management framework for supporting knowledge work. Information technology and people, 16(3), 289-305.
11. Carroll, J.M. (2000). Making use: Scenario-based design of human-computer interactions. Cambridge: MIT Press.
12. Cockton, G. (2004). From quality in use to value in the world. In Proceedings of the 2004 Conference on Human Factors in Computing Systems (CHI'04), Vienna, Austria (pp. 1287-1290). New York: ACM Press.
13. Culnan, M.J. (1984). The dimensions of accessibility to online information: Implications for implementing office information systems. ACM Transactions on Office Information Systems, 2(2), 141-150.
14. Dale, L. (2003). Stories and storytelling: A cultural partnership between Museum Victoria and the Victorian Women on Farms Gathering. In R. O'Hagan, M. Alston, & S. Spriggs (Eds), Setting the agenda for rural women: research directions (pp. 70-87). Wagga Wagga: Centre for Rural Social Research.
15. Doray, B. (1988). From Taylorismto Fordism: A rational madness. London: Free Association Books.
16. Evans, M. (2002). User-centered design. Retrieved April 8, 2005, from http://www.digital-web.com/articles/peter_merholz_and_nathan_shedroff/
17. Faulkner, C. (1998). The essence of human-computer interaction. New York: Prentice Hall.
18. Fraser, J. (2002). The culture of usability. New Architect, 7(8), 26-29.
19. Gambino, F. (1996). A critique of the Fordism of the Regulation School (E. Emory, Trans.). Common Sense, 19, 42-63.
20. Giddens, A. (1982). Profiles and critiques in social theory. Berkeley: University of California Press.
21. Giddens, A. (1984). The constitution of society: Outline of the theory of structuration. Berkeley: University of California Press.
22. Gurstein, M. (Ed.). (2000). Community informatics: Enabling communities with information and communications technologies. Hershey, PA: Idea Group.
23. Haag, S., Cummings, M. & Dawkins, J. (1998). Management information systems for the information age. Boston, MA: Irwin McGraw-Hill.
24. Head, A.J. (1999). Web redemption and the promise of usability. Online, 23(6), 20-32.
25. Karat, J. & Karat C. M. (2003). The evolution of user-centered focus in the human-computer interaction field. IBM Systems Journal, 42(4), 532-541.
26. Katsikides, S. (1998). The societal impact of technology. Aldershot, Hants: Ashgate.
27. Kaufer, D. & Carley, K. (1993). Communication at a distance: The influence of print on sociocultural organisation and change. Hillsdale, New Jersey: Lawrence Erlbaum Associates.
28. Kukla, C. D., Clemens, E. A., Morse, R. S., & Cash, D. (1992). Designing effective systems: A tool approach. In P. Adler & T. Winograd (Eds.), Usability: Turning technologies into tools (pp. 41-65). Oxford: Oxford University Press.
29. Liker, J. K., Haddad, C.J. & Karlin, J. (1999). Perspectives on technology and work organization. Annual Review of Sociology, 25, 575-596.
30. Linger. (2002). Conceptualising IMS [diagram]. Unpublished - used with permission.
31. Lottkowitz, A. (2005). Email to Marian Quartly, 23 May 2005. Unpublished - used with permission.
32. Mackenzie, C. (2002). The need for a design lexicon: Examining minimalist, performance-centered, and user-centered design. Technical Communication, 49(Nov), 405-410.
33. Mann, J. (2002). IT education's failure to deliver successful information systems: Now is the time to address the IT-user gap. Journal of Information Technology Education, 1(4), 253-268.
34. Norman, D.A. (1986). Cognitive engineering. In D.A. Norman & S.W. Draper (Eds.), User centred systems design: New perspectives on human-computer interaction (pp. 31-61). New Jersey: Lawrence Erlbaum Associates.
35. Orlikowski, W.J. (1992). The duality of technology: Rethinking the concept of technology in organizations. Organisation Science, 3(3), 398-472.
36. Orlikowski, W. J., & Robey, D. (1991). Information technology and the structuring of organizations. Information Systems Research, 2(2), 143-169.
37. rd Prato International Community Informatics Conference Proceedings (Italy), Prato, Italy (pp. 1-22). Italy: Monash Centre Prato.
38. Penniman, D. W. (1985). Information system performance measurement revisited. In Proceedings of the 1985 ACM Computer Science Conference (USA), New Orleans, USA (pp. 29-32). USA: ACM Press.
39. Pinch, T. J. & Bijker, W. E. (1989). The social construction of facts and artifacts: Or how the sociology of science and the sociology of technology might benefit each other in the social construction of technological systems. In W. Bijker, P. Hughes, & T. Pinch (Eds.), The social construction of technological systems: New directions in the sociology & history of technology (pp. 17-50), London: The MIT Press.
40. Preece, J., Sharp, H., & Rogers, Y. (2002). Interaction design: Beyond human-computer interaction. New York: J. Wiley & Sons.
41. Price, I. (2004). Complexity, complicatedness and complexity: A new science behind organizational intervention? E:CO 6(1-2), 40-48.
42. th European Conference on Information Systems Development, Bled, Slovenia (pp. 217-231). Slovenia: University of Maribor.
43. Schauder, D. (2002). Post-script: Seven questions for information management and systems researchers. In K. Williamson (Ed.), Research methods for students, academics and professionals (pp. 321-329). Wagga Wagga NSW: Charles Start University, Centre for Information Studies.
44. Schauder, D., Johanson, G. & Stillman, L. (2005). Sustaining a community network: The information continuum, e-democracy and the case of VICNET. Journal of Community? Informatics, 1(2), 79-102.
45. Schauder, D., Johanson, G., & Taylor, W. (2006). Libraries, ICT policy and Australian civil society: Issues and prospects from national consultations. In the proceedings of V ALA2006, at: http://www.vala.org. au/vala2006/auth2006.htm
46. Smith, A. (1997). Human computer factors: A study of users and information systems. New York: McGraw-Hill.
47. Spinuzzi, C. (2003). Tracinggenres through organisations: A sociocultural approach to information design. Cambridge: MIT Press.
48. Stowell, F. (1991). Towards client-led development of information systems. Journal of Information Systems, 1(3), 173-189.
49. Twidale, M., & Nichols, D. (1998). Designing interfaces to support collaboration in information retrieval. Interacting with Computers, 10, 177-193.
50. UNESCO. (2003). Virtual exhibition: Building knowledge societies. Retrieved November 1, 2006, from http://portal.unesco.onr/ci/en/ev.php-URL_ID= 10590&URL_DO=DO_TOPIC&URL_SECTION=201.html
51. Vredenburg, K., Isensee, S. & Righi, C. (2002). User centered design: An integrated approach. London: Prentice Hall.
52. Walsham, G. (2001). Knowledge management: The benefits and limitations of computer systems. European Management Journal, 19(6), 599-608.
53. Wei, J., & Salvendy, G. (2004). The cognitive task analysis methods for job and task design: Review and reappraisal. Behaviour & Information Technology, 23(4), 273-299.
54. Wellman, B., & Haythornthwaite, C. (2000). The Internet in everyday life. Oxford: Blackwell.
55. Whyte, W. (1986). On the uses of social science research. American Sociological Review, 51(4), 555-563.
56. Wenger, E., & Snyder, W. (2000). Communities of practice: The organizational frontier. Harvard Business Review, 78(1), 139-145.