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Volumn 4802 LNCS, Issue , 2007, Pages 192-201

PQM vs. BPQM: Studying the tailoring of a general quality model to a specific domain

Author keywords

E banking portals; Quality model; Web portals

Indexed keywords

MATHEMATICAL MODELS; PORTALS;

EID: 38349016671     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-540-76292-8_23     Document Type: Conference Paper
Times cited : (2)

References (13)
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  • 5
    • 38349052794 scopus 로고    scopus 로고
    • Córdoba, J., Cachero, C., Calero, C., Genero, M., Marhuenda, y.: Modelo de calidad para portales bancarios. Sent to CLEI 2007 (in Spanish, 2007)
    • Córdoba, J., Cachero, C., Calero, C., Genero, M., Marhuenda, y.: Modelo de calidad para portales bancarios. Sent to CLEI 2007 (in Spanish, 2007)
  • 7
    • 33646565857 scopus 로고    scopus 로고
    • The Lost World of E-Banking
    • September/October, Syntagm Ltd USA, Abr. 14, available on the Internet
    • Hudson, W.: The Lost World of E-Banking. SIGCHI Bulletin September/October 2002, Syntagm Ltd USA, [Abr. 14, 2007], available on the Internet http://www.syntagm.co.uk/design/articles/ebanking.htm
    • (2002) SIGCHI Bulletin
    • Hudson, W.1
  • 8
    • 0142034936 scopus 로고    scopus 로고
    • Software engineering - Product quality - Part 1: Quality model
    • ISO/IEC TR 9126-1
    • ISO/IEC TR 9126-1. Software engineering - Product quality - Part 1: Quality model
  • 11
    • 0001312089 scopus 로고    scopus 로고
    • SERVQUAL: A multi-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithami, V.A., et al.: SERVQUAL: a multi-item scale for measuring consumer perceptions of service quality. Journal of Retailing 67(4), 420-450 (1998)
    • (1998) Journal of Retailing , vol.67 , Issue.4 , pp. 420-450
    • Parasuraman, A.1    Zeithami, V.A.2
  • 12
    • 38349063007 scopus 로고    scopus 로고
    • Pfleeger, S., Kitchenham, B.y.: Principles of Survey Research, Parti-Part6. Software Engineering Notes 26(6), 27(1), 27(2), 27(3), 27(5), 28(2). ACM SIFSOFT (2001-2003)
    • Pfleeger, S., Kitchenham, B.y.: Principles of Survey Research, Parti-Part6. Software Engineering Notes 26(6), 27(1), 27(2), 27(3), 27(5), 28(2). ACM SIFSOFT (2001-2003)
  • 13
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    • The European eBanking and ePayments market outlook
    • MBA Group Limited August
    • Reuters (2004). The European eBanking and ePayments market outlook. Reuters-Business insights. MBA Group Limited (August 2004)
    • (2004) Reuters-Business insights
    • Reuters1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.