Developing behaviorally-anchored scales for evaluating job performance of hotel managers

International Journal of Hospitality Management

Volumn 5, Issue 2, 1986, Pages 55-61

  Umbreit, W Terry ^a  

^a WASHINGTON STATE UNIVERSITY   (United States)

Author keywords

behaviors; criteria; hotel managers; job dimensions; performance; rating

Indexed keywords

EID: 38249041498     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/0278-4319(86)90033-2     Document Type: Article

References (11)

1. Hotel general managers a profile
2. Behavioral expectation scales: effects of developmental procedures and formats
3. The development and evaluation of behaviorally anchored rating scales for the job of police patrolman
4. The development and evaluation of behaviorally based rating scales
5. The critical incident technique
6. Developing behaviorally anchored scales for rating dietitians' performance
7. An empirical examination of selected work activity correlates of managerial effectiveness in the hotel industry using a structured observation approach
8. Behaviorally anchored rating scales a review of the literature
9. Behaviors, results, and organizational effectiveness: the problem of criteria
10. Retranslation of expectations: an approach to the construction of unambiguous anchors for rating scales