On problem perception, dissatisfaction and brand loyalty

Journal of Economic Psychology

Volumn 9, Issue 3, 1988, Pages 387-397

  Kasper, Hans ^a  

^a MAASTRICHT UNIVERSITY   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 38249026920     PISSN: 01674870     EISSN: None     Source Type: Journal    
DOI: 10.1016/0167-4870(88)90042-6     Document Type: Article

References (21)

1. Consumer dissatisfaction as a measure of market performance
2. The next step: commonly accepted constructs for satisfaction research
3. Collecting comprehensive consumer complaint data by survey research
4. Toward a theory of consumer complaining behavior
5. Postpurchase consumer evaluations, complaint actions and repurchase behavior
6. Consumenten problemen onder de oppervlakte (Consumer problems under the surface)
7. Socio-economic and demographic determinants of consumer problem perception
8. Consumentisme: een onderzoek naar consumenten in een veranderende samenleving
9. Marketing en consumentensoevereiniteit: een onderzoek naar de invloed van consumentenklachten op de strategic van de onderneming
10. A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process
11. Multivariate Analysis of Brand Loyalty for Major Household Appliances
12. Can consumer dissatisfaction and complaints guide public consumer policy?
13. Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study
14. Consumer satisfaction research and theory: Current status and future directions
15. Emerging paradigms for the study of consumer satisfaction
16. Charting a path for CS/D research