E-stores design: The influence of E-store design and product type on consumers' emotions and attitudes

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 4553 LNCS, Issue PART 4, 2007, Pages 712-721

  Porat, Talya ^a   Liss, Rinat ^a   Tractinsky, Noam ^a  

^a BEN GURION UNIVERSITY OF THE NEGEV   (Israel)

Author keywords

Aesthetics; Design; Emotions; Usability; Web store atmosphere

Indexed keywords

COMPUTER AIDED DESIGN; CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; MATHEMATICAL MODELS;

STORE DOMAINS; WEB-STORE ATMOSPHERE;

HUMAN COMPUTER INTERACTION;

EID: 38149121593     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-540-73111-5_80     Document Type: Conference Paper

References (34)

1. Babin, B.J., Attaway, J.S.: Atmospheric Affect as a Tool for Creating Value and Gaining Share of Customer. Journal of Business Research 49, 91-99 (2000)
2. Babin, B.J., Darden, W.R.: Consumer Self-Regulation in a Retail Environment. Journal of Retailing 71(1), 47-70 (1995)
3. Baker, J., Grewal, D., Levy, M.: An Experimental Approach to Making Retail Store Environmental Decisions. Journal of Retailing 68, 445-460 (1992)
4. Bellizzi, J.A., Hite, R.E.: Environmental Color, Consumer Feelings, and Purchase Likelihood. Psychology & Marketing 9(5), 347 (1992)
5. Bitner, M.J.: Servicecapes: The impact of the physical surroundings on customers and employees. Journal of Marketing 56, 57-71 (1992)
6. Brengman, M., Geuens, M.: The Four Dimensional Impact of Color on Shoppers' Emotions. Working Paper. Ghent University, Belgium (2003)
7. Darden, W.R., Babin, B.J.: Exploring the concept of affective quality: Expanding the concept of retail personality. Journal of Business Research 29, 101-109 (1994)
8. Donovan, R.J., Rossiter, J.R.: Store Atmosphere: An Environmental Psychology Approach. Journal of Retailing 58(1), 34-57 (1982)
9. Donovan, R.J., Rossiter, J.R., Marcoolyn, G., Nesdale, A.: Store Atmosphere and Purchasing Behavior. Journal of Retailing 70(3), 283-294 (1994)
10. Dowson, S., Bloch, P.H., Ridgway, N.M.: Shopping Motives, Emotional States and Retail Outcomes. Journal of Retailing 60, 408-427 (1990)
11. Eroglu, S.A., Machleit, K.A., Davis, L.M.: Atmospheric Qualities of Online Retailing a Conceptual Model and Implications. Journal of Business Research 54, 177-184 (2001)
12. Fiore, A.N., Jin, H-J., Kim, J.: For Fun and Profit: Hedonic Value from Image Interactivity and Responses toward an Online Store. Psychology and Marketing 22(8), 669-694 (2005)
13. Gardner, M.P.: Does Attitude Toward the Ad Affect Brand Attitude Under a Brand Evaluation Set? Journal of Marketing Research 22, 192-198 (1985)
14. Grewal, D., Baker, J.: Do retail store environmental factors affect consumers' price acceptability? An empirical examination. International Journal of Research in Marketing 11, 107-115 (1994)
15. Kaplan, K.J.: On the Ambivalence-indifference Problem in Attitude Theory and Measurement: A Suggested Modification of the Semantic Differential Technique. Psychological Bulletin 77, 361-372 (1972)
16. Kempf, D.S.: Attitude Formation from Product Trial: Distinct Roles of Cognition and Affect for Hedonic and Functional Products. Psychology and Marketing 16(1), 35-50 (1999)
17. Kluger, A.N., Rafaeli, A.: Affective Reactions to Physical Appearance. In: Ashkanasy, N., Hartel, C.E.J., Zerbe, W.J. (eds.) Emotions and organizational life, Greenwood Publishing Group, New York (2000)
18. Kotler, P.: Atmosphere as a Marketing Tool. Journal of Retailing 49(4), 48-64 (1973)
19. Lavie, T., Tractinsky, N.: Assessing Dimensions of Perceived Visual Aesthetics of Web Sites. International Journal of Human-Computer Studies 60(3), 269-298 (2004)
20. Levin, A.M., Levin, I.P., Heath, C.E.: Product Category Dependent Consumer Preferences For Online and Offline Shopping Features and Their Influence on Multichannel Retail Alliances. Journal of Electronic Commerce Research 4(3), 85-93 (2003)
21. Mehrabian, A.: Framework for a Comprehensive Description and Measurement of Emotional States. Genetic, Social, and General Psychology Monographs 121, 339-361 (1995)
22. Mehrabian, A., Russell, J.A.: An approach to Environmental Psychology. MIT Press, Cambridge, MA (1974)
23. Michon, R., Chebat, J.C., Turley, L.W.: Mall Atmospherics: The Interaction Effects of the Mall Environment on Shopping Behavior. Journal of Business Research 58, 576-583 (2005)
24. Mummalaneni, V.: An Empirical Investigation of Web Site Characteristics, Consumer Emotional States and On-Line Shopping Behaviors. Journal of Business Research 58, 526-532 (2005)
25. Nelson, P.: Advertising as Information. Journal of Political Economy 82(4), 729-754 (1974)
26. Porat, T., Tractinsky, N.: The effects of perceived web-store characteristics on consumers' affective states and attitudes towards the store. In: Fifth Conference on Design&Emotion 2006, 27-29 September, Gothenburg, Sweden (2006)
27. Russell, J.A, Carroll, J.M.: On the Bipolarity of Positive and Negative Affect. Psychology Bulletin 125(1), 3-30 (1999)
28. Solomon, S.: Measuring Dispositional and Situational Attributions. Personality and Social Psychology Bulletin 4, 589-592 (1978)
29. Swinyard, W.R.: The Effects of Mood, Involvement, and Quality of Store Experience on Shopping Intensions. Journal of Consumer Research 20, 271-280 (1993)
30. U.S. Census Bureau News. Quarterly Retail e-Commerce Sales 3rd Quarter 2006. U.S. Department of Commerce (November 2006) Available online: http://www.census.gov/mrts/www/ecomm.html
31. Watson, D., Tellegen, A.: Toward a Consensual Structure of Mood. Psychological Bulletin 98, 219-235 (1985)
32. Yalch, R., Spangenberg, E.: Effects of Store Music on Shopping Behavior. Journal of Consumer Marketing 7(2), 55-63 (1990)
33. Yoo, C., Jonghee, P., Maclnnis, D.J.: Effects of Store Characteristics and In-Store Emotional Experiences on Store Attitude. Journal of Business Research 42, 253-263 (1998)
34. Zhang, P., von Dran, G.M.: User Expectations and Rankings of Quality Factors in Different Web Site Domains. International Journal of Electronic Commerce 6(2), 9-33 (2001)